Lincolnette Leslie-Taylor
Clayton,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Dental Office Receptionist
Main Street Dental
01.2020 - 04.2022
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
Customer Service Representative
Nantucket Meat And Fish Market
09.2017 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Monitored cash drawers in checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
St Hugh's High School For Girls
Kingston, Jamaica06.2002
Skills
- Taking Client Histories
- Invoice Preparation
- Patient Billing
- Treatment room setup
- Calendar and Appointment Management
- Patient Interviews
- Issue Resolution
- Scheduling Tests and Procedures
- Follow-up skills
- Excellent multitasking capability
- Employee Scheduling
- Document Preparation
Timeline
Dental Office Receptionist
Main Street Dental
01.2020 - 04.2022
Customer Service Representative
Nantucket Meat And Fish Market
09.2017 - 10.2019
High School Diploma -
St Hugh's High School For Girls
Similar Profiles
Theresa KellyTheresa Kelly
Rigistered Dental Assistant at Main Street Dental And OrthodonticsRigistered Dental Assistant at Main Street Dental And Orthodontics
Christa CrouchChrista Crouch
Patient Financial Services Representative at Main Street Dental ClinicsPatient Financial Services Representative at Main Street Dental Clinics
Derian KluenderDerian Kluender
Business Office Assistant at Main Street Dental ClinicsBusiness Office Assistant at Main Street Dental Clinics