LINDA ABA SAM
Winston Salem,NC
Summary
Dedicated and compassionate Care Coordinator with experience in human service industry. Proven track record of providing exceptional support and coordination for individuals requiring specialized care. Adept at conducting comprehensive assessments, developing person-centered care plans, and collaborating with multidisciplinary teams to ensure the delivery of high-quality healthcare services. Strong advocacy skills with a focus on enhancing the overall well-being of clients. Possess excellent communication and interpersonal abilities, facilitating positive relationships with clients, families, and healthcare professionals. Committed to promoting a patient-centric approach and ensuring optimal health outcomes through efficient care coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CARE COORDINATOR
HORACE MANN EDUCATIONAL ASSOCIATES(HMEA)
2018.01 - Current
- Create and maintain high-quality work environment so team members are motivated to perform at their highest level within prescribed geographic designated area
- Client complaint, incident reporting and quality of care evaluation, documentation and investigation
- Perform performance reviews for staff and provide consistent performance feedback, coaching, counseling and guidance to each team.
- Create and maintain working environment to support monitoring environment.
- Ensure team success by effectively communicating with team members on job expectations and by appraising job results.
- Review reports and formulate recommendations.
- Perform other tasks and duties of similar nature and scope assigned including incident reporting and care concern investigation.
- Making recommendations to management team and ways to improve effectiveness for better service at workplace.
- Perform activities related to recruiting team new members.
- Provide training and ensure work environment is healthy.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Completed resident assessments in accordance with current regulations and guidelines.
- Communicated with patients, ensuring that medical information was kept private.
- Utilized Care Needs Screening to create person-centered care plans, involving members in goal setting and treatment planning.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Care Coordinator
NEW ENGLAND CENTRE FOR CHILDREN (NECC)
2016.01 - 2018.01
- Oversee collection and maintenance of records on clients of program for statistical purposes according to confidentiality and privacy policy of organization.
- Built strong relationships with clients to deliver emotional support and companionship.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
ASSISTANT CARE CORDINATOR
DEPARTMENT OF SOCIAL SERVICES
2015.01 - 2016.01
- Managing day-to-day operations of facility, including hiring staff members as needed
- Coordinate with staff members to ensure that all events run smoothly from start to finish.
- Handling administration and paperwork
- Schedule appointment and manage calendar.
- Provide leadership and good example of utmost in professional service standard.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
ASSISTANT CARE CORDINATOR
VENTURE COMMUNITY SERVICES
2014.01 - 2015.01
- Reviews, reads and notates daily communication log document and learn about pertinent information and any resident’s physical and behavioral changes.
- Keeps abreast of professional development in field by reading, attending conferences and training sessions.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Master of Arts - Master of Philosophy Educational Administration
UNIVERSITY OF GHANA
GHANA (AFRICA)03.2010
Associate of Science - COMPUTER SCIENCE
University of Cape Coast (GHANA)
GHANA ( AFRICA)09.2007
Skills
- FIRST AID/CPR / AED TRAINING
- SOLVE TRAINING
- EQUITY AND DIVERSITY TRAINING
- Release of Information Practices.
- Care Coordination Assessment
Certification
Certified Tableau Desktop Specialist
Timeline
CARE COORDINATOR
HORACE MANN EDUCATIONAL ASSOCIATES(HMEA)
2018.01 - Current
Care Coordinator
NEW ENGLAND CENTRE FOR CHILDREN (NECC)
2016.01 - 2018.01
ASSISTANT CARE CORDINATOR
DEPARTMENT OF SOCIAL SERVICES
2015.01 - 2016.01
ASSISTANT CARE CORDINATOR
VENTURE COMMUNITY SERVICES
2014.01 - 2015.01
Master of Arts - Master of Philosophy Educational Administration
UNIVERSITY OF GHANA
Associate of Science - COMPUTER SCIENCE
University of Cape Coast (GHANA)
Certified Tableau Desktop Specialist
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