Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Linda C. Aftab

Woodbridge

Summary

Dedicated and results-driven professional seeking to leverage extensive managerial, customer service, and leadership experience to contribute to a dynamic organization, fostering growth, operational excellence, and long-term success.

Dynamic professional with 38 years of managerial and business ownership experience spanning retail flooring, new home design centers, and restaurant management. Renowned for exceptional leadership, operational expertise, and the ability to build strong client and team relationships. Adept at streamlining processes, driving growth, and delivering outstanding customer service experiences.

Overview

46
46
years of professional experience

Work History

Paraprofessional

Middlesex County, NJ Public Schools
10.2020 - Current
  • Provide classroom support to teachers and assist students with learning activities
  • Support individualized education plans (IEPs) for students with special needs
  • Maintain a safe, inclusive, and supportive classroom environment
  • Assist in managing classroom behavior and organization
  • Facilitate effective communication between teachers, students, and parents
  • Consistently praised by peers and supervisors for natural ability and exceptional connection with special needs children, demonstrating skills akin to a seasoned professional teacher

Customer Service Manager

Gardner Industry’s
Fairfield
12.2017 - 04.2020
  • Streamlined purchasing operations, optimizing vendor relationships and reducing lead times
  • Oversaw seamless processing of client orders, ensuring accuracy and timeliness in deliveries
  • Revitalized showroom displays to drive customer engagement and sales growth
  • Strengthened client relationships by delivering tailored solutions and attentive account management

Restaurant Manager (FOH)

Troon LLC/The Peninsula Country Club
Millsboro
04.2017 - 09.2017
  • Directed front-of-house operations to deliver exceptional, high-quality guest experiences
  • Maintained rigorous compliance with ABC regulations and internal service standards
  • Fostered team collaboration, mentoring staff for peak performance and efficiency
  • Designed and implemented customer engagement strategies that increased patron retention

Restaurant Manager (FOH)

The Buttery
Lewes
07.2012 - 11.2016
  • Elevated front-of-house service standards, creating a refined dining atmosphere
  • Expertly led teams through high-volume services and special events, ensuring flawless execution
  • Built and maintained loyal patron relationships through personalized, attentive service
  • Oversaw event setups with meticulous attention to detail, ensuring seamless dining experiences

Assistant Manager of Sales and Design

Creative Floors South, LLC
Georgetown
04.2013 - 01.2015
  • Developed comprehensive model home reference materials enhancing team efficiency
  • Trained and inspired associates to exceed sales and design expectations
  • Reengineered office procedures for improved workflow and client satisfaction
  • Coordinated high-level client selection appointments, providing exceptional guidance and support

Guest Services/Housekeeping Manager

The Vandiver Inn
Havre de Grace
07.2010 - 07.2012
  • Oversaw all guest services and housekeeping operations for a 19-room inn and event venue
  • Implemented cost-effective procurement processes while maintaining superior quality standards
  • Delivered a highly personalized guest experience, resulting in strong client loyalty
  • Directed and motivated staff during high-pressure events, ensuring seamless operations

Owner/Manager

Linda’s Flooring Connection
Bel Air
04.2004 - 04.2010
  • Successfully relocated and reestablished a retail flooring business, driving continued growth
  • Led renovation and showroom design projects to create a premier customer experience
  • Recruited, trained, and developed high-performing sales and administrative teams
  • Cultivated long-term vendor partnerships and delivered tailored client solutions

Owner/Manager

Twin Carpets
Paramus
09.1992 - 03.2004
  • Built and sustained a thriving retail flooring business in a competitive high-traffic market
  • Established strong relationships with clients, distributors, and manufacturers to maximize profitability
  • Managed purchasing, inventory, and customer negotiations with precision and professionalism
  • Delivered accurate measurements and ensured flawless order execution for customer satisfaction

Vice President

House of Carpets
Paramus
01.1980 - 08.1992
  • Directed high-volume retail flooring operations, driving consistent sales growth
  • Designed and delivered training programs that elevated team closing techniques and performance
  • Supervised bookkeeping, inventory control, and scheduling with exemplary attention to detail

Education

High School Diploma -

Ramapo Regional High School

Skills

  • Proven leadership and decision-making expertise
  • Highly organized, reliable, and adaptable under pressure
  • Strong interpersonal skills fostering teamwork and collaboration
  • Proficient in all Microsoft 365 platforms (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
  • Exceptional customer service and client relationship management
  • Ability to strategize and implement operational improvements effectively

References

Available upon request.

Timeline

Paraprofessional

Middlesex County, NJ Public Schools
10.2020 - Current

Customer Service Manager

Gardner Industry’s
12.2017 - 04.2020

Restaurant Manager (FOH)

Troon LLC/The Peninsula Country Club
04.2017 - 09.2017

Assistant Manager of Sales and Design

Creative Floors South, LLC
04.2013 - 01.2015

Restaurant Manager (FOH)

The Buttery
07.2012 - 11.2016

Guest Services/Housekeeping Manager

The Vandiver Inn
07.2010 - 07.2012

Owner/Manager

Linda’s Flooring Connection
04.2004 - 04.2010

Owner/Manager

Twin Carpets
09.1992 - 03.2004

Vice President

House of Carpets
01.1980 - 08.1992

High School Diploma -

Ramapo Regional High School

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