Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Linda Aguilar

San Diego,CA

Summary

Accomplished Human Resources Consultant with 30 years of California labor law enforcement experience. Guides, trains and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.

Overview

33
33
years of professional experience

Work History

Human Resources Consultant

Retail, Manufacturing, Construction
10.2020 - Current
  • Enhance employee satisfaction by implementing effective HR policies and procedures.
  • Provide advice and recommendations regarding all HR issues.
  • Assist in recruitment, training and management of personnel.
  • Reduce employee turnover through implementing comprehensive onboarding programs and ongoing training initiatives.
  • Improve company culture by conducting regular employee evaluations, addressing concerns and disciplinary issues promptly.
  • Managed benefits administration, ensuring accurate record-keeping and timely enrollment for employees.
  • Conducted thorough job analyses to create clear and concise job descriptions, facilitating improved candidate selection.
  • Collaborated with department heads to identify staffing needs and develop appropriate workforce planning strategies.
  • Assisted in the development of succession plans for key leadership positions, ensuring smooth transitions during organizational changes.
  • Oversaw employee engagement initiatives such as team building events and recognition programs, boosting morale within the company.
  • Ensure compliance with relevant employment laws and regulations through proactive policy development and internal audits.
  • Assist and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
  • Liaised between multiple business divisions to improve communications.
  • Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Assisted with writing job postings and job descriptions.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved organizational filing systems for confidential employee records.
  • Handle terminations with sensitivity and adherence to legal and ethical standards.

Senior Deputy Labor Commissioner

DIR/Division Of Labor Standards Enforcement
01.2003 - 01.2022
  • Held investigatory hearings, examined witnesses, took affidavits, collected evidence and directs investigations to determine the extent of compliance with and to resolve disputes arising under State labor laws and IWC Orders.
  • Held Labor Code Section 98a Berman Hearings, issued decision based on evidence presented at hearing deemed as final orders that are entered as judgments in Superior Court.
  • Held hearings on Cal/OSHA Retaliation complaints or appeals from citations assessing civil penalties for violation of labor laws and on claims for wages for benefits.
  • Assessed and collected civil penalties or initiated civil or criminal action.
  • Provided thorough training to junior deputies, fostering professional growth and skill development.
  • Filed various court actions and legal documents
  • Inspected places of employment and employer's records to determine the extent of compliance with the provisions of the Labor Code and IWC Orders.
  • Implemented innovative community outreach programs, improving public perception of law enforcement efforts.
  • Performed presentations to public groups on labor law matters.
  • Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
  • Developed strong relationships with community leaders, promoting open communication and cooperation between law enforcement agencies and local organizations.
  • Performed public information duty by assisting claimants with filing claims and answering phone calls from the public.
  • Coordinated multi-agency operations for complex cases, sharing information efficiently while protecting sensitive data.
  • Responsible for the leadership and managing of the district office and supervision of staff. Assisted in budget planning and management, allocating resources strategically for optimal department performance.
  • Met with employers and employees and their representatives for mediation conferences.

Workers Compensation Insurance Representative

State Compensation Insurance Fund
10.1990 - 12.2002
  • Maximized policyholder satisfaction by efficiently handling claims and providing timely resolutions.
  • Enhanced customer retention through personalized service and attention to individual needs.
  • Streamlined the underwriting process for faster application approvals, resulting in increased sales.
  • Collaborated with agents to develop customized insurance solutions for clients, improving client satisfaction and loyalty.
  • Sales Representative of the Year (1995), for largest Net Gain of New and Renewal book of business.
  • Conducted comprehensive risk assessments to determine appropriate coverage levels for clients, minimizing potential losses.
  • Developed strong relationships with clients through proactive communication and follow-ups, fostering trust and long-term business partnerships.
  • Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
  • Assisted in the development of marketing materials aimed at attracting new customers, increasing brand awareness in the market.
  • Negotiated favorable terms with carriers on behalf of clients, securing competitive pricing for high-quality coverage plans.
  • Coordinated with claims adjusters to ensure fair and timely settlements for policyholders, maintaining a high level of customer satisfaction.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Supported customers in insurance application completion while liaising between company and client.
  • Performed policy renewal and record retention.
  • Contacted underwriter and submitted appropriate forms to obtain binder coverage.
  • Conducted prospective client interviews to assess needs, policy requirements and financial resources for best plan options for individuals.
  • Provided clients with information on audit classifications, settlements and computations.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Collected premiums on or before effective date of coverage.
  • Conducted annual reviews of existing policies to update information.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Identified and solicited sales prospects in agency databases.
  • Designed presentations and marketing materials to promote insurance products.

Education

J.D. - Labor And Industrial Relations

Loyola Law School
Los Angeles, CA
06.1993

MBA - Business Administration

Loyola Marymount University
Los Angeles, CA
06.1987

Skills

  • Recruitment and Retention Strategies
  • Succession Planning
  • Interviewing
  • Labor Relations
  • Contract Negotiation
  • Training Programs
  • Organizational Development
  • Risk Mitigation
  • Conflict Resolution
  • HR Policies and Procedures
  • Labor Law Compliance
  • Benefits/Payroll Administration
  • Leadership Development
  • Personnel Management
  • Management Consulting
  • Policy and Procedure Writing

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Consultant

Retail, Manufacturing, Construction
10.2020 - Current

Senior Deputy Labor Commissioner

DIR/Division Of Labor Standards Enforcement
01.2003 - 01.2022

Workers Compensation Insurance Representative

State Compensation Insurance Fund
10.1990 - 12.2002

J.D. - Labor And Industrial Relations

Loyola Law School

MBA - Business Administration

Loyola Marymount University

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Linda Aguilar