Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Linda Ahid-Meneses

Denair,CA

Summary

Dynamic Account Manager with a proven track record at Vitu/DMVdesk, excelling in client relations and customer satisfaction. Leveraged strong relationship-building skills to enhance retention rates and streamline account management processes. Recognized for implementing effective solutions that improved team productivity and fostered long-term client loyalty.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

32
32
years of professional experience

Work History

Account Manager

Vitu/DMVdesk
06.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.

Store Owner

Quik Stop
08.2000 - Current
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
  • Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
  • Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
  • Managed day-to-day business operations.
  • Interacted well with customers to build connections and nurture relationships.

Owner

L&L Vehicle Registration Service
07.2015 - 12.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Store Manager

Clothestime
01.1993 - 02.2003
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Education

High School Diploma -

Turlock High School
Turlock, CA
06-1994

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Customer relationships
  • Goal oriented
  • Account servicing
  • Client rapport
  • New account creation
  • Client meetings

Languages

Arabic
Professional Working
Assyrian
Native or Bilingual
Spanish
Limited Working

Timeline

Account Manager

Vitu/DMVdesk
06.2021 - Current

Owner

L&L Vehicle Registration Service
07.2015 - 12.2021

Store Owner

Quik Stop
08.2000 - Current

Store Manager

Clothestime
01.1993 - 02.2003

High School Diploma -

Turlock High School

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Linda Ahid-Meneses