Linda Alamo
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
19
19
years of professional experience
Work History
Administrative Assistant/ Patient Care Coordinator
Fresenius Medical Care
Miami, FL
06.2019 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Provided emotional support and counseling to patients during difficult times.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Coordinated patient referrals to specialists and other healthcare services.
- Explained policies, procedures and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Supported patient care professionals with administrative duties.
Esthetician
Self Employed Services
Miami, FL
08.2015 - 06.2024
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Assisted in the development of customized skin care regimens for clients.
- Tested products on clients to determine best results and provide product recommendations.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on proper skin care techniques according to individual needs.
- Recommended additional treatments or products based on individual customer needs.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Ensured compliance with state regulations related to sanitation and health standards.
- Built positive client relationships and guided clients through treatments.
Office Manager
Soluna MD
Miami, FL
08.2005 - 08.2015
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Science - Nursing Science
Florida Atlantic University
Boca Raton, FL05-2021
Esthetics
Florida College of Natural Health
Miami, FL05-1997
Bachelor of Science - Microbiology
University of Puerto Rico - Humacao
Humacao, PR05-1996
Skills
- Office Administration
- Data Entry
- Document Control
- Invoice Processing
- Appointment Scheduling
- Mail handling
- Records Management
- Back office operations
- Internet Research
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant/ Patient Care Coordinator
Fresenius Medical Care
06.2019 - Current
Esthetician
Self Employed Services
08.2015 - 06.2024
Office Manager
Soluna MD
08.2005 - 08.2015
Bachelor of Science - Nursing Science
Florida Atlantic University
Esthetics
Florida College of Natural Health
Bachelor of Science - Microbiology
University of Puerto Rico - Humacao
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