Linda Alexander
Grafton
Summary
Experienced and accomplished business analyst with a proven track record of leading and mentoring teams. Possessing a diverse background in technology, I have successfully worked in various industries such as travel, financial, automotive, healthcare, manufacturing, government, and retail. Throughout my career, I have been involved in all aspects of the system development life cycle, including project planning, process improvement, business systems analysis, team leadership, and engagement. My expertise lies in requirements gathering, business planning, process improvement and execution, as well as system documentation and training. I excel in building strong relationships, organizing and planning effectively, facilitating collaboration, and communicating with clarity. With excellent interpersonal skills and a dedicated and dependable work ethic, consistently prioritizing customer satisfaction and maintaining a strong focus on building positive relationships.
Professional Business Specialist with comprehensive experience in fostering and maintaining client relationships. Adept at identifying business opportunities, ensuring customer satisfaction, and driving strategic growth. Strong focus on team collaboration and adaptability to changing needs. Skilled in communication, conflict resolution, and project management, ensuring consistent results.
Overview
34
34
years of professional experience
1
1
Certification
Work History
IT Applications Architect Start Date: 1/1/2022
Milwaukee County, Information Management Services
01.2022 - 07.2025
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Conducted thorough market research to identify emerging trends and inform business development efforts.
- Identified opportunities for process improvements, resulting in increased efficiency and cost savings.
- Evaluated client feedback data to develop targeted strategies for improving customer experience.
- Developed customized solutions in response to unique client needs, fostering long-term partnerships.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.
Business Relationship Manager
Trisept Solutions, Inc.
04.2019 - Current
- Provided leadership to team of twenty-two business analysts throughout the merger of Trisept with our largest competitor
- Led the team through the subsequent difficult, large-scale company reorganization with 0% attrition
- Designed processes to support new organization design in order to facilitate seamless intake of work in cross-functional groups
- Functioned as key contributor to evaluation of Agile frameworks and implementation plan for the future
- Executed the integration of two major vacation vendors onto the Trisept Platform stemming from merger
- This resulted in technology synergies and large-scale saved costs
- Currently leading analysts for implementation of new IT Service Management software to replace antiquated system that does not meet business objectives
Sr. Business Analyst
Trisept Solutions, Inc.
09.2013 - 04.2019
- Supported all technology needs, projects and enhancements behind Trisept’s largest internal vacation brands, achieving growth in revenue through addition of new technology and functionality
- Worked with C-level stakeholders to capture their vision and objectives for enhanced functionality, work flows, and customizations to existing systems
- Gathered business requirements and developed a detailed understanding of both current state and desired business functionality
- Analyzed needs of business to define scope and worked with Agile methodology to support development initiatives
- Achievements: Promoted to Sr
- Business Analyst within 18 months, nominated for Company End-to End Award
Business Consultant & Owner
AMTCO, Inc.
05.2007 - 09.2013
- Led implementation of ERP business management software to small businesses in the automotive industry
- Work as a liaison among business stakeholders to understand business opportunities and recommend solutions that enable the organizations to achieve their goals
- Research the business policies, processes and systems
- Elicit, analyze and document the business requirements
- Analyze the needs of the end-users/consumers to formulate and define scope as it pertains to user experience and enhanced marketing opportunities
- Lead teams in process improvement & roll-out of new functionality & systems, including preparation of project plans, user acceptance testing, implementation and training
Business Analyst & Project Manager
Saba Software, Inc.
01.2001 - 05.2007
- Led large–scale implementations of Saba ERP System for Fortune 500 organizations
- Customers were across a wide range of industries, including manufacturing, financial, travel, government and biomedical
- Projects averaged six to 18 months each and ranged in value from $.5 million to $5 million
- Work with customers to determine vision and objectives for implementation across enterprise, enhanced functionality, work flows, and customizations to existing systems
- Achievements: 12 highly successful international implementations at Fortune 500 companies to over one million end-users
- Award recipient from Continental Airlines for leadership role in IT solution delivery
- Sample Client List: Proctor & Gamble, Medtronic, Wells Fargo, Continental Airlines, Scotiabank, Federal Bureau of Prisons
Business Analyst & Technical Writer
Abbott Laboratories, Inc.
01.1997 - 01.2001
- Lead Technical Writer supporting worldwide initiative for implementing electronic signatures in all Abbott Systems per CFR 21 Part 11
- Supported 28 Y2K development projects within Hospital Products Manufacturing Division as Lead Technical Writer
- Gathered requirements, mapped processes and created process flow diagrams to support IT Department development initiatives
Implementation Consultant
Anixter International
01.1992 - 01.1997
- Team lead for development of new Skills & Competencies testing and tracking system for both corporate office and distribution centers
- Worked in partnership with Northwestern University development team
- Supported global rollout initiatives for new system across the Anixter distributed enterprise through development of e-learning modules and training classes
- Supported the global management team in the integration of new system into their daily processes
Education
BBA - Management
Loyola University of Chicago
Chicago, ILLake Forest Graduate School of Management
Lake ForestSkills
- Microsoft Office Suite
- Visio Process Diagramming
- Saba ERP
- Mitchell Business Management Software
- Web conferencing tools
- Agile/SCRUM process
- Microsoft Teams
- Microsoft Dynamics
- Cherwell IT Service Management
- Client engagement
- Influencing skills
- Workload management
- Operations management
- Stakeholder management
- Customer service
- Excellent communication
- Critical thinking
- Team leadership
- Customer relationships
- Relationship building and management
- Customer advocacy
- Customer relationship management
- Strategic planning
Community Service
- Elected President, local Chamber of Commerce, Overseeing the development of new initiatives and overhaul of the Chamber’s website and marketing. Served as President for 3 consecutive terms.
- Current, elected President, local school Parent Teacher Association, Work with principal to support school wide initiatives and bring programming to families.
Technologyandapplications
- Microsoft Office Suite (Word, Excel, Powerpoint, Access)
- Visio Process Diagramming
- Saba ERP
- Mitchell Business Management Software
- Web conferencing tools
- Agile/SCRUM process
- Microsoft Teams
- Microsoft Dynamics
- Cherwell IT Service Management
Certification
- Six Sigma Certification
- ITIL Foundation Certification - AXELOS Global Best Practice.
- Lean Six Sigma Green Belt Certification – IASSC or ASQ.
- [Area of certification]
Timeline
IT Applications Architect Start Date: 1/1/2022
Milwaukee County, Information Management Services
01.2022 - 07.2025
Business Relationship Manager
Trisept Solutions, Inc.
04.2019 - Current
Sr. Business Analyst
Trisept Solutions, Inc.
09.2013 - 04.2019
Business Consultant & Owner
AMTCO, Inc.
05.2007 - 09.2013
Business Analyst & Project Manager
Saba Software, Inc.
01.2001 - 05.2007
Business Analyst & Technical Writer
Abbott Laboratories, Inc.
01.1997 - 01.2001
Implementation Consultant
Anixter International
01.1992 - 01.1997
BBA - Management
Loyola University of Chicago
Lake Forest Graduate School of Management
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