Summary
Overview
Work History
Education
Languages
Timeline
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Linda Alobeidi

Washington,DC

Summary

Bartender with a dynamic approach to enhancing customer experiences through innovative cocktail creations and effective upselling techniques. Over 5 years of experience in hospitality, management, excelling in team leadership, inventory management, and customer satisfaction. Passionate about fostering positive team environments and implementing strategies that drive profitability and customer loyalty.

Overview

8
8
years of professional experience

Work History

Bartender

Bens Next Door
07.2023 - Current
  • Crafted up to 300 innovative cocktails per shift, enhancing customer satisfaction. Managed bar inventory, ensuring optimal stock levels. Trained new staff, improving team efficiency.
  • Boosted sales through upselling techniques and personalized recommendations. Implemented cost-saving measures, reducing waste and increasing profitability.
  • Fostered a positive team environment, promoting seamless coordination during peak hours. Resolved customer concerns promptly, maintaining high satisfaction rates.

Cafe Manager

Viceroy Hotels and Resorts
10.2021 - 08.2023
  • Led cafe operations, optimized staffing, and enhanced customer experience, resulting in increased revenue and positive guest feedback.
  • Implemented at least 1-2 new menu items each 1-2 weeks and service strategies, boosting cafe popularity and driving substantial growth in repeat customers.
  • Fostered a team-oriented environment, mentoring staff and improving interdepartmental communication for seamless hotel operations.
  • Maintained rigorous quality standards, ensuring compliance with health regulations and elevating the overall dining experience.

Barista Shift Lead

Starbucks
10.2020 - 10.2021
  • Trained up to 2 cafe employees at once occasionally to consistently exceed customers' expectations and provide superior service.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

Barista

Joe and the Juice
08.2017 - 11.2020
  • Preparing beverages such as brewing coffee, espresso, tea, and specialty drinks.
  • Take orders while Interacting positively with customers and handling payments accurately.
  • Maintaining cleanliness in the workspace, equipment, and keeping seating areas clean.
  • Provide excellent customer service by Greeting guests, answering questions, and handling complaints.

Education

Bachelor of Arts - Psychology

Trinity University
Washington, DC
06.2022

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

Bartender

Bens Next Door
07.2023 - Current

Cafe Manager

Viceroy Hotels and Resorts
10.2021 - 08.2023

Barista Shift Lead

Starbucks
10.2020 - 10.2021

Barista

Joe and the Juice
08.2017 - 11.2020

Bachelor of Arts - Psychology

Trinity University

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Linda Alobeidi