Linda Alvarez
Cicero,IL
Summary
Driven to excel, I significantly increased sales at MetroPCS by implementing innovative sales strategies and fostering team growth. At IHOP, I enhanced customer satisfaction and profitability through effective budget control and staff training. My expertise in customer relationship management and leadership has consistently driven company success, showcasing my ability to meet and exceed employer expectations.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
IHOP
08.2015 - 04.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Sales
MetroPCS
08.2016 - 08.2020
- Increased sales revenue Number% by assisting sales reps and agents in developing unique sales solutions.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Increased sales revenue through extensive market research and implementing effective sales strategies.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Increased sales performance by training and mentoring sales staff on effective selling techniques.
- Increased new home sales by conducting thorough market research and implementing effective sales strategies.
Shift Leader
Dunkin' Donuts
08.2012 - 11.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Cosmetology -
Empire Beauty School
Stone Park, IL05.2023
High School -
Pathways in Education
Chicago, IL04.2018
Skills
- Food safety and sanitation
- Employee Scheduling
- Customer Relationship Management (CRM)
- Budget Control
- Sales Forecasting
- Customer Retention
- Customer Service
- Staff hiring
- Effective leader
- Scheduling
- Hiring and Onboarding
- Team Leadership
- Inventory Management
- Relationship Building
- Goal Setting
Languages
Spanish
Professional Working
Timeline
Sales
MetroPCS
08.2016 - 08.2020
Assistant General Manager
IHOP
08.2015 - 04.2024
Shift Leader
Dunkin' Donuts
08.2012 - 11.2014
Cosmetology -
Empire Beauty School
High School -
Pathways in Education
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