Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
26
26
years of professional experience
Work History
Front Desk Medical Receptionist
Millenium Physicians Group
01.2022 - 03.2024
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information,
Processed medical insurance eligibility for co-payments, deductibles and payment collection and reconciliation.
Worked with Athena and Availity softwares to process patient insurance eligibility, appointment scheduling and HMO insurance verification and precert.
Assisted ENT, PCP, Pulmonologist and Cardiology Departments.
Performed medical billing upon finalization of medical procedures provided to Patient.
Release of Information Specialist
Physicians Regional Medical Center
01.2015 - 01.2022
Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
Reproduced protected health information by using data extraction and file management techniques.
Reviewed HIPAA release forms for processing and ensuring compliance with HIPAA Requirements.
Processed Subpoena requests for medical records and radiology imaging requested by third party entities and patients.
Performed front desk registration and check-in for patients ensuring Physician orders for imaging studies were in compliance with HIPAA regulations. Performed audits of Imaging Physician Orders and submission for corrections.
Intake Coordinator/Naples Branch Manager
Associates & Bruce L. Schneider
01.2012 - 01.2014
Provided excellent customer service to potential clients on personal injury and medical malpractice claims during the intake process.
Maintained strict confidentiality of client information, adhering to HIPAA guidelines and company policies.
Completed intake assessment and provided event details to supervising attorneys for case selection for representation of client's claim.
Assisted attorneys with initial retainer agreements and maintained case load of pending cases.
Enhanced office productivity by handling high volume of callers per day with other intake coordinators.
Trained new staff members on intake procedures, contributing to a well-prepared team.
Receptionist/Front Desk Admistrator
Brookdale Senior Living Facility
01.2013 - 12.2013
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved resident problems and complaints.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, new employee hire documentations and background check scheduling.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Foreclosure Defense Paralegal
South Brooklyn Legal Services LSNY
01.2011 - 01.2013
Assisted staff attorneys with preparing pro se defense documents for homeowners facing foreclosures.
Ensured compliance with court deadlines by tracking filing dates and submitting required documentation promptly.
Communicated pertinent information to clients via phone, email, and mail.
Contacted clients to schedule appointments and discuss progress of cases.
Interviewed clients to obtain information relevant to cases.
Administrative Assistant/Paralegal Specialist
South Brooklyn Legal Services LSNY
01.1998 - 01.2004
Represented clients in administrative hearings for Social Security benefits, Public benefits and Homeless Diversion.
Coordinated trainings, meetings and calendar for staff attorneys to present trainings to Community Outreach Programs in the areas of: Confidentiality; Public Benefits; Disability Benefits and Housing Preservation;
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for Grant providers.
Education
Coursework Towards Degree -
Vassar College
Poughkeepsie, NY
Bachelor of Arts - Political Science
Queens College
Flushing, NY
05.1999
Skills
Legal Assistant
Family Law Housing Law Social Security Disability
Civil Law
Administrative Hearing Representative
Patient Scheduling
Insurance Verification & Registration
HIPAA Compliance
Information documentation/Payment Collection/Patient Relations
Medical Billing
Appointment Scheduling
Medical Terminology
HIPAA Guidelines
Medical office administration
Reminder calls
Medical Records Management
Insurance Claims
Electronic Medical Requests
EMR / EHR
Referral Verification
Workflow Optimization
Customer Service
Computer Proficient
Medical Records Verification
Problem-Solving
Administrative Support
Patient Eligibility Requirements
Calendar and Appointment Management
Computer Skills:
Athena
Kronos
Availity
McKesson
NXGN
MAP
HP
Languages
Spanish
Full Professional
Timeline
Front Desk Medical Receptionist
Millenium Physicians Group
01.2022 - 03.2024
Release of Information Specialist
Physicians Regional Medical Center
01.2015 - 01.2022
Receptionist/Front Desk Admistrator
Brookdale Senior Living Facility
01.2013 - 12.2013
Intake Coordinator/Naples Branch Manager
Associates & Bruce L. Schneider
01.2012 - 01.2014
Foreclosure Defense Paralegal
South Brooklyn Legal Services LSNY
01.2011 - 01.2013
Administrative Assistant/Paralegal Specialist
South Brooklyn Legal Services LSNY
01.1998 - 01.2004
Coursework Towards Degree -
Vassar College
Bachelor of Arts - Political Science
Queens College
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