Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Angel

Lytle,TX

Summary

Skilled at handling customer calls and emails, managing paperwork and interpreting benefits. Knowledgeable about reviewing details, processing documents and coordinating program enrollments. Strong communicator and multitasker with an organized approach and excellent conflict resolution skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

Loyalty Program Representative

Hyatt
Lytle, TX
03.2023 - Current
  • Assisted in the development and implementation of program goals, objectives, policies and procedures.
  • Provided customer service support for program participants.
  • Assisted customers in resolving issues with their accounts.
  • Created reports of customer service activities for management review.
  • Received incoming calls from customers and responded to general questions.
  • Booked reservations and made modifications following procedures.

Benefits Enrollment Specialist

Businessolver
Lytle, TX
09.2023 - 12.2023
  • Compiled and maintained employee benefit records, ensuring accuracy of information.
  • Analyzed data from various sources to ensure accurate enrollment processing.
  • Provided customer service support for employees regarding their benefits plans.
  • Processed paperwork associated with open enrollments, terminations, life events and other related activities.
  • Responded timely to inquiries from internal staff or external vendors regarding benefit issues.
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.

Customer Service Representative

Salelytics
San Antonio, TX
02.2020 - 09.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Lead Teacher, Toddler Room

Wilson Christian Academy
San Antonio, TX
08.2019 - 01.2020
  • Lead Toddler Room Teachers to ensure a safe, nurturing and stimulating environment for children.
  • Developed age appropriate lesson plans that incorporate creative activities such as art, music, dramatic play and outdoor exploration.
  • Provided guidance to assistant teachers on classroom management techniques.
  • Maintained accurate records of student progress and development.
  • Planned and implemented activities to stimulate growth in language, motor and social skills.
  • Assisted with potty training of toddlers in the classroom setting.
  • Promoted positive relationships between students by providing individual attention when needed.
  • Provided emotional support for young children who are adjusting to being away from home.
  • Implemented daily routines that promote independence and self-help skills.
  • Adhered strictly to safety guidelines established by state regulations including proper storage of hazardous materials.
  • Supervised indoor and outdoor playground activities ensuring safety standards were met at all times.

Education

High School Diploma -

Lytle High School
Lytle, TX
06-2014

Skills

  • Performance Tracking
  • Program enrollments
  • Policy Interpretation
  • Decision-making capabilities
  • Benefits interpretation
  • Detail Oriented
  • Strategic Thinking

Timeline

Benefits Enrollment Specialist

Businessolver
09.2023 - 12.2023

Loyalty Program Representative

Hyatt
03.2023 - Current

Customer Service Representative

Salelytics
02.2020 - 09.2021

Lead Teacher, Toddler Room

Wilson Christian Academy
08.2019 - 01.2020

High School Diploma -

Lytle High School
Linda Angel