Linda Ashford

• Oversaw branch functions to improve member satisfaction and increase service efficiency.
• Developed and implemented strategic initiatives to improve loan processing turnaround times.
• Managed daily staff activities, ensuring compliance with regulatory standards and internal policies.
• Analyzed branch performance metrics to identify areas for operational improvement.

Performed core banking responsibilities, encompassing teller transactions and the establishment of new accounts.

• Analyzed quality assurance processes to enhance compliance with regulatory standards.
• Developed and implemented training programs for staff on quality control procedures.
• Conducted root cause analysis to identify areas for process improvement.
• Collaborated with cross-functional teams to streamline operational workflows and increase efficiency.

• Reviewed and verified loan documentation for compliance with regulatory standards.
• Collaborated with underwriting teams to resolve discrepancies in loan files.
• Prepared closing documents ensuring accuracy and adherence to timelines.
• Coordinated with title companies to facilitate smooth closings and fund disbursements.
• Implemented quality control measures reducing error rates in loan documentation.

• Led daily branch operations, ensuring compliance with policies and procedures.
• Developed and implemented strategies to enhance customer service and satisfaction.
• Mentored and trained staff on banking products, services, and sales techniques.
• Analyzed branch performance metrics to identify areas for improvement and growth.
• Managed risk assessments and resolved operational issues promptly to minimize disruptions.