Linda Austin

Table Games Floor Supervisor

Mirage Hotel

Las Vegas, NV

09.1992 - Current

Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
Observed tables closely to spot errors and irregularities.
Kept all games in compliance with casino and gaming standards.
Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Observed gamblers to identify marking, switching and counting cards.
Moderated floor disputes to protect business assets and resolve customer service issues.
Established and enforced banks and table limits for each game type.
Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Observed gamblers' behavior for signs of cheating and notified security staff.
Notified security department of identified or suspected illegal play activities and player behaviors.
Evaluated workers' performance to write performance reviews.
Coached employees on procedures, compliance requirements and performance strategies.
Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
Resolved customer complaints efficiently while maintaining a professional demeanor.
Responded quickly to any cheating attempts, taking appropriate action as necessary.
Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
Maintained positive relationships with players, providing exceptional customer service when needed.
Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.