Summary
Overview
Work History
Education
Skills
Timeline
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Linda Austin

Lubbock,TX

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

6
6
years of professional experience

Work History

Shift Leader

Wingstop Restaurant
Lubbock, TX
06.2021 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Scheduled staff shifts, considering peak times and individual availability.
  • Provided support to faculty and staff by responding to inquiries and requests for information.
  • Organized and maintained office supplies, equipment, and materials.
  • Assisted with the filing of documents and records in an organized manner.

Cashier

Stripes Convenience Store
Lubbock, TX
02.2019 - 06.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

High School Diploma -

Southplains
Lubbock, TX
05-2013

Skills

  • Operations Support
  • Equipment Troubleshooting
  • Customer Service Management
  • Production Reporting
  • Production Scheduling
  • Conflict Resolution
  • Team Supervision
  • Training Assistance
  • Team Leadership
  • Drawer Assignments
  • Cash Handling
  • Staff Training and Development
  • Staff Supervision
  • Shift Scheduling

Timeline

Shift Leader

Wingstop Restaurant
06.2021 - Current

Cashier

Stripes Convenience Store
02.2019 - 06.2021

High School Diploma -

Southplains

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