LINDA BAETE
Hooks,US
Summary
I enjoy motivating personal. I am eager to learn new tasks.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
45
45
years of professional experience
Work History
Receptionist
Core Rehabilitation Physical Therapy
09.2025 - 11.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Assistant Sales Manager
Family Dollar
09.2023 - 10.2025
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Assistant General Manager
Dossani/Paradise Exxon
03.2023 - 09.2023
- Managed daily operations to ensure efficiency and adherence to company standards.
- Supervised inventory management, ensuring accurate stock levels and timely reordering.
- Ensured cleanliness and organization of the store, promoting a welcoming environment.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Interacted well with customers to build connections and nurture relationships.
Customer Experience Team Leader
Brookshire’s Grocery Company
10.1993 - 08.2022
- Trained and mentored new staff, ensuring understanding of company policies and procedures.
- Monitored customer feedback and implemented changes to service processes to improve satisfaction scores.
- Coordinated schedules for team members, optimizing staffing levels to meet customer demand.
- Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
- Managed day-to-day operations in a fast-paced environment, ensuring smooth workflow and customer satisfaction.
- Assisted in resolving escalated customer complaints, ensuring timely and effective solutions.
- Collaborated with other departments to streamline processes, enhancing overall customer experience.
- Oversaw inventory control measures, ensuring product availability for customer needs.
- Created engaging onboarding materials for new hires, improving their integration into the team.
- Facilitated training sessions for existing employees, focusing on skill enhancement and career development.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Developed and executed training programs that significantly improved team skills and morale.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Equipment Records and Parts Specialist
U.S. ARMY
02.1981 - 02.1987
- Pay Grade E/2 Pvt
- Salary: $38,664 USD Per Year
- Managed inventory records for equipment, ensuring accuracy and compliance with military standards.
- Conducted regular audits of equipment records to ensure data integrity and identify discrepancies.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Education
Some College (No Degree) -
Tyler Junior College
Tyler, Texas, USAssociates Degree - Liberal Arts
Texarkana College
Texarkana, TX, US01.2011
Robert Morris College
Carthage, ILDiploma - General Studies
Belvidere High School
Belvidere, IL, US01.1980
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Calendar management
- Information protection
- Office equipment operations
- Front desk operations
- Phone etiquette
- Reception desk management
- Positive and professional
- Professional and polished presentation
Affiliations
I have done work with several non-profit organizations. I have worked with The Samaritan House and the Domestic Violence second- hand store. I have also Assisted with “The Fields of Faith”, “Laces of Grace”, “Christian Warriors Church”, “Hero’s Pantry”, “The Duck Race”, “Race for a Cure”, “B.A.C.A – Bikers’ Against Child Abuse”, “Habitat for Humanity”, “Color Run”.
Timeline
Receptionist
Core Rehabilitation Physical Therapy
09.2025 - 11.2025
Assistant Sales Manager
Family Dollar
09.2023 - 10.2025
Assistant General Manager
Dossani/Paradise Exxon
03.2023 - 09.2023
Customer Experience Team Leader
Brookshire’s Grocery Company
10.1993 - 08.2022
Equipment Records and Parts Specialist
U.S. ARMY
02.1981 - 02.1987
Associates Degree - Liberal Arts
Texarkana College
Diploma - General Studies
Belvidere High School
Some College (No Degree) -
Tyler Junior College
Robert Morris College