Summary
Overview
Work History
Education
Timeline
Generic

Linda Bailes

Alliance,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Quality Control Technician

Biery Cheese
09.2024 - 05.2025
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Reduced customer complaints by proactively addressing potential issues before products left the facility.
  • Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
  • Ensured product quality met industry standards by conducting detailed inspections and performing rigorous testing.
  • Enhanced customer satisfaction by identifying and rectifying defects before products reached market.

Production Technician

Biery Cheese
08.2022 - 09.2024
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Performed setup of production equipment to establish optimal performance.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Trained and supervised production personnel to properly use production equipment and apply best practices.
  • Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
  • Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
  • Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
  • Implemented safety protocols, significantly reducing workplace accidents and promoting culture of safety.
  • Monitored and adjusted production equipment for optimal performance, ensuring consistent product quality.
  • Made sure that products were produced on time and are of good quality.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.

Finesser

Ventra Salem
09.2019 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

E911 Dispatcher

Nicholas County OES
08.2015 - 05.2017
  • Improved team efficiency by participating in ongoing training programs and staying abreast of industry best practices.
  • Supported public safety by accurately entering critical information into computer-aided dispatch systems.
  • Streamlined emergency response efforts by maintaining up-to-date knowledge of jurisdiction boundaries, available resources, and relevant policies or procedures.
  • Reduced response times for non-emergency services through efficient routing of calls to appropriate agencies as needed.
  • Upheld high standards of professionalism when representing the department during both routine and crisis situations, earning respect from colleagues and community members alike.
  • Contributed to increased accuracy of location data through diligent verification of caller details during high-stress situations.
  • Maintained composure under pressure to effectively address life-threatening situations and provide critical guidance to callers in distress.
  • Ensured accurate recordkeeping by thoroughly documenting all call details, actions taken, and outcomes achieved during each shift.
  • Optimized response capabilities by staying current on local geography, landmarks, and directional cues to assist callers in identifying their locations.
  • Promoted a safe community by monitoring multiple radio frequencies for responder updates and relevant information.
  • Demonstrated empathy and professionalism when interacting with distraught individuals during difficult calls.
  • Increased situational awareness among responders by regularly updating incident statuses within the computer-aided dispatch system.
  • Assisted in resolving crisis situations with effective communication and coordination among emergency responders.
  • Collaborated closely with law enforcement, fire departments, and medical services to ensure comprehensive support during emergencies.
  • Enhanced emergency response times by efficiently prioritizing incoming calls and dispatching appropriate resources.
  • Developed strong multitasking abilities by managing multiple phone lines, computer screens, and radio channels simultaneously.
  • Provided essential aid to callers with medical emergencies, offering pre-arrival instructions while awaiting professional assistance.
  • Built rapport with emergency service personnel through clear communication and collaboration on shared objectives during crisis events.
  • Maintained strict confidentiality when handling sensitive caller information in accordance with applicable laws and regulations.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Secretary

Nicholas County Sheriff Department
09.2010 - 05.2012
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.

911 Emergency Dispatcher

Nicholas County E911
10.1999 - 05.2010
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
  • Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
  • Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
  • Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Answered calls from automatic routing system and took basic information from callers.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Education

High School Diploma -

Howland High School
Warren, OH
06-1983

Timeline

Quality Control Technician

Biery Cheese
09.2024 - 05.2025

Production Technician

Biery Cheese
08.2022 - 09.2024

Finesser

Ventra Salem
09.2019 - 07.2022

E911 Dispatcher

Nicholas County OES
08.2015 - 05.2017

Secretary

Nicholas County Sheriff Department
09.2010 - 05.2012

911 Emergency Dispatcher

Nicholas County E911
10.1999 - 05.2010

High School Diploma -

Howland High School

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