Linda Baker
Traffic Manager/Office Manager - Sales Department
North Tonawanda,NY
Summary
Reliable Traffic Manager / Office Manager specializing in shipping and customer service. Focused and enthusiastic individual offering over 35 years of experience.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Traffic Manager / Office Manager - Sales Department
TONAWANDA COKE CORPORATION
08.1983 - 10.2018
- As for the Traffic Manager part of my job I was responsible for:
- Arranging trucking for shipment of coke products out of the plant.
- Resolved problems for customers, plant and carriers.
- Established transportation cost standards and economical shipping practices.
- Operated (Software Program) shipping system efficiently and accurately.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Prepared bills of lading and shipping documents for all shipments out of the plant.
- Completed all necessary custom documents and export paperwork.
- Maintained accurate stock records and schedules.
- Resolved service issues in a timely manner, including coordinating and processing returns.
- Acted as a liaison between logistics, carriers and customers.
- Reviewed new customer orders and requests and manually entered data into a centralized database.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Coordinated rush orders and order changes.
- Entered data into (software program) to generate a weekly shipping schedule.
- Monitored shipments to guarantee on-time delivery.
- As for the Office Manager-Sales Department part of my job, I was responsible for:
- Provided key administrative support to coworkers.
- Handled the complaints and concerns of customers.
- Provided bookkeeping of important files.
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
- Backed up all front desk employees and subbed in if there was an absence or someone was away from the office.
- Built and maintained effective relationships with customers and management.
Traffic Manager / Office Manager - Sales Department
TONAWANDA COKE CORPORATION
08.1983 - 10.2018
- As for the Traffic Manager part of my job I was responsible for:
- Arranging trucking for shipment of coke products out of the plant.
- Resolved problems for customers, plant and carriers.
- Established transportation cost standards and economical shipping practices.
- Operated (Software Program) shipping system efficiently and accurately.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Prepared bills of lading and shipping documents for all shipments out of the plant.
- Completed all necessary custom documents and export paperwork.
- Maintained accurate stock records and schedules.
- Resolved service issues in a timely manner, including coordinating and processing returns.
- Acted as a liaison between logistics, carriers and customers.
- Reviewed new customer orders and requests and manually entered data into a centralized database.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Coordinated rush orders and order changes.
- Entered data into (software program) to generate a weekly shipping schedule.
- Monitored shipments to guarantee on-time delivery.
- As for the Office Manager-Sales Department part of my job, I was responsible for:
- Provided key administrative support to coworkers.
- Handled the complaints and concerns of customers.
- Provided bookkeeping of important files.
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
- Backed up all front desk employees and subbed in if there was an absence or someone was away from the office.
- Built and maintained effective relationships with customers and management.
Education
Did Not Finish My Studies - Accounting And Computer Entry
Skills
Invoice reconciliation
Data entry
Route planning
Data collection
Documentation skills
Certification
Notary Public
Timeline
Notary Public
08-1985
Traffic Manager / Office Manager - Sales Department - TONAWANDA COKE CORPORATION
08.1983 - 10.2018
Traffic Manager / Office Manager - Sales Department - TONAWANDA COKE CORPORATION
08.1983 - 10.2018
Niagara County Community College & Niagara United - Did Not Finish My Studies, Accounting And Computer Entry