Linda Baker
Wenatchee
Summary
Detail-oriented office manager with over 15 years of experience in optimizing office procedures, managing payroll, and maintaining accurate financial records. Known for strong organizational and problem-solving skills that drive operational efficiency and support business goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Home Depot
Wenatchee
09.2023 - Current
- Handled returns and exchanges efficiently following store policies.
- Assisted customers with product inquiries and purchase decisions.
- Resolved customer complaints through effective communication and problem-solving.
- Developed strong customer relationships to encourage repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
Office Manager/Bookkeeper
Leonard Evans, Inc.
Wenatchee
01.2007 - Current
- Managed office operations, ensuring workflow efficiency and adherence to policies.
- Oversaw supply inventory, ordering materials for daily operations as required.
- Developed and implemented office procedures to optimize organization and efficiency.
- Maintained interdepartmental communication to facilitate timely project completion.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable.
- Performed general bookkeeping tasks, including bank statement reconciliation and journal entries.
- Managed payroll processing and ensured timely disbursement of employee payments.
- Collaborated with auditors during annual audits to provide necessary documentation.
Education
Associate of Arts - Court Reporting
Edmonds Community College
Lynnwood, WASkills
- Office management and procedures
- Bookkeeping and payroll
- Invoice processing and tracking
- Customer relationship management
- Inventory oversight
- Data entry and reconciliation
- Financial reporting
References
References available upon request.
Timeline
Customer Service Representative
Home Depot
09.2023 - Current
Office Manager/Bookkeeper
Leonard Evans, Inc.
01.2007 - Current
Associate of Arts - Court Reporting
Edmonds Community College