Linda Balacki
Oxford,MI
Summary
Highly skilled and enthusiastic professional with more than 30 years of experience managing daily operations in patient-centric medical offices. Proven problem solver and excellent communicator. Detail-oriented with strong organizational skills. Ability to handle multiple tasks and projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Regional Practice Administrator
Corewell Health
07.2016 - 06.2023
- Assigned administrative oversight of more than 20 medical and surgical practices, resposible for more than 100 FTE of clinical and administrative support staff. Supported multiple direct report Practice Managers in operational and procedural matters including budget adherence, oversight of non-physician personnel, and employee, physician and patient satisfaction.
- Regularly served as interim on site leader taking charge of all daily operational functions during Practice Manager absences
- Participated in various human resource functions including, payroll, hiring, performance evaluations, transfers and disciplinary actions
- Ensured practice compliance with licensing agencies, insurance payors and other accrediting bodies.
- Acted as liaison between Practice Managers and all levels of health system administration, physicians and outside organizations.
- Compiled and analyzed financial and operational reports to identify progress or adverse trends along with recommendations and/or conclusions. Presented findings and recommendations to executive medical group/hospital leadership and other financial and administrative leaders during standing operational and portfolio review meetings
- Worked collaboratively with practices and health system/medical group leadership in analysis of practice operations and needs to determine potential enhancements or improvements to clinical procedures and activities
- Member of Corewell Health East Operations Policy and Procedure Committee since 2013. Reviewed existing, and developed new supporting policies and procedures.
- Co-chaired monthly Corewell Health East Practice Manager meetings throughout 2022. Activities included agenda development, coordination of guest speakers, collection and compilation of Power Point slides, and moderation during meeting.
- Member of Joint Commission Steering Committee 2018-2019
Practice Manager III
Beaumont Cardiovascular Specialist
09.2011 - 07.2016
- Managed daily practice operations for 5 physicians as well as for nuclear, echocardiogram, pacemaker and anticoagulant testing departments housed within clinic
- Responsible for supervision and support of 15 staff members. Managed work schedules, payroll, interviewing and candidate selection, training of new and existing staff, employee performance including corrective action measures, and other management functions
- Maintained compliance with regulatory agencies and process improvement activities
- Responsible for charge processing, A/R follow up, cash processing.
- Reviewed and evaluated monthly statistical reports and provided recommendations for revenue cycle initiatives
- Reviewed existing, and developed new supporting policies and procedures as member of Beaumont Medical Group Operations Policy and Procedure Committee
Billing Supervisor
Cardiovascular Specialists, PC
11.1999 - 09.2011
- Responsible for all aspects of medical billing and A/R, including claim production and submission, payment posting, rejection follow up
- Provided supervision and support to 5 direct reports including billers and authorization specialists
- Project lead on EMR/billing software implementation and subsequent updates. Coordinated, and validated completion of, clinic wide training appropriate to each staff members role
- Provided supervisory support to all staff during practice manager absences. Also assisted with payroll and accounts payable activities
Education
Associate of Business Administration -
Davenport University
Grand Rapids, MICertificate of Completion - Medical Assisting
Michigan Paraprofessional Training Institute
Roseville, MISkills
- Operational Efficiency
- Team Management
- Mentoring and Teaching
- Budget Oversight
- Financial Analysis
- Policy and Procedure Development
Additional Information
Other related work history includes Medical Assistant, Transcriptionist, Front Desk Associate and Subcontracted EMR/Billing Software Trainer. Familiar with software tools including Kronos, FinThrive Analytics, OneSource/Business Objects, Microsoft 365, PeopleSoft, Office Medicine and Epic EMRs
Timeline
Regional Practice Administrator
Corewell Health
07.2016 - 06.2023
Practice Manager III
Beaumont Cardiovascular Specialist
09.2011 - 07.2016
Billing Supervisor
Cardiovascular Specialists, PC
11.1999 - 09.2011
Associate of Business Administration -
Davenport University
Certificate of Completion - Medical Assisting
Michigan Paraprofessional Training Institute