Summary
Overview
Work History
Education
Skills
References
Timeline
AssistantManager

Linda Baldwin

Summary

Personable and dedicated Customer Service Representative with extensive experience in the transportation and customer service industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Uber Eats
Suitland, MD
02.2021 - 11.2023
  • Received daily delivery instructions and route assignments from dispatch.
  • Utilized street maps to plan and determine most efficient routes.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Verified deliveries against delivery instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Receptionist

Versa Traffic Management Group
Washington, DC
03.2019 - 02.2021
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Client Service Representative

Beyond Shine Mobile Detailing
Ruther Glen, VA
04.2018 - 03.2019
  • Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Scheduled meetings with prospective and existing clients to optimize long-term business success.

Family Nanny

Mrs. Woodruff
Washington, DC
01.2016 - 04.2018
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.
  • Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
  • Provided emotional support during times of stress or transition.
  • Provided safe transportation to and from activities and events.
  • Cooked nutritious meals to promote healthy diet and nutrition.

Education

High School Diploma -

Ballou High School
Washington, DC
06-1982

Skills

  • Quality Assurance
  • Problem-Solving
  • Time Management Skills
  • Punctual and Reliable
  • Route Management
  • Delivery Scheduling
  • Data Entry
  • Complaint Resolution
  • Customer Relations
  • Clerical Support

References

References available upon request.

Timeline

Delivery Driver

Uber Eats
02.2021 - 11.2023

Receptionist

Versa Traffic Management Group
03.2019 - 02.2021

Client Service Representative

Beyond Shine Mobile Detailing
04.2018 - 03.2019

Family Nanny

Mrs. Woodruff
01.2016 - 04.2018

High School Diploma -

Ballou High School
Linda Baldwin