Linda Banks
Aliquippa,PA
Summary
Efficient and reliable administrative professional with over 20 years of experience. Adept at managing complex workflows, prioritizing tasks, and delivering results in high-pressure environments. Strong communicator with expertise in handling confidential correspondence, organizing meetings and events, fostering client relations, and providing project management support. Proven ability to train and mentor staff, ensuring smooth operations and consistent productivity.
Overview
9
9
years of professional experience
Work History
Administrator
University of Pittsburgh
11.2022 - Current
- Greeted and checked in patients using the Salesforce software system
- Processed pharmacy billing through the Liberty software system
- Scheduled and attended department meetings via Teams, Zoom, and in-person
- Created, maintained, and printed volunteer schedules
- Managed and responded to Hub, Hub Travel, and Teams email inquiries
- Answered phone calls, returned messages, and provided customer service
- Maintained inventory, stocked, and ordered supplies as needed
- Oriented new student volunteers, providing tours and training on Salesforce software for patient checkins and scheduling
- Prepared and processed new patient travel consultation files
- Scheduled and packed supplies for off-site clinics and participated in the clinics
- Processed expense reports and managed travel arrangements
- Maintained the organized appearance of the front desk, waiting area, and children's play area
- Processed miscellaneous correspondence and replenished patient vaccine cards and tickets
- Retrieved patient immunization records and UPMC health insurance information online
Covid Surveillance Testing Site Manager
University of Pittsburgh
08.2020 - 11.2022
- Managed daily operations of the Covid Surveillance Testing Site, including setting up the testing site, learning and implementing Covid protocols, and staying up to date on regulations
- Trained and supervised a team of 24 temporary employees on Covid protocols, utilizing software systems (RedCap, Color, Quest), check-in/check-out procedures, and the Nasal Swabbing Procedure both in-person and via Zoom
- Created and managed the site's testing schedule, ensuring smooth operations by coordinating and supporting temp staff in greeting and assisting faculty, staff, and students
- Provided troubleshooting support for Covid testing software issues, documenting procedures and guidelines for internal use
- Generated and analyzed daily Covid test reports, ordered necessary testing supplies and PPE, and coordinated the assembly of Covid testing kits
- Managed off-site Covid testing at Pitt Regional Campuses, including travel arrangements, logistics, and equipment packing for staff and temp employees
- Processed expense reports and managed the Covid email inbox, ensuring timely responses to inquiries
- Scheduled and participated in weekly and monthly CMRO meetings, collaborating with the team to ensure effective operation
- Coordinated transportation for the pick-up and delivery of Covid tests to the lab
Executive Assistant to the SVC
University of Pittsburgh
06.2016 - 08.2020
- Managed daily correspondence and maintained the SVC email inbox
- Scheduled board meetings and managed invites via Outlook
- Coordinated daily schedules, meetings, and communications for SVC
- Answered phone calls, greeted guests, and assisted with meetings
- Organized and maintained personnel files; ensured timely retrieval of documents
- Ordered office supplies and arranged travel logistics (hotel, flights, car rentals, conferences)
- Processed and submitted expense reports accurately
- Scanned records into the Health Science Staff/Employee Human Resource Database
- Generated and printed monthly Space Management Reports
- Updated and maintained the SCVO and BST3 Employee Directories monthly
Education
Bachelor of Arts - Business Administration
University of Pittsburgh
Pittsburgh, PA05-2030
Skills
- Written Correspondence & Professional Presentations
- Scheduling & Event Planning
- Report Preparation & Data Entry
- Training & Development:
- Customer Service and Policies & Procedures
- Medical Billing: PharmacyOne
- Microsoft Office Suite: Word, PowerPoint, Excel, Outlook
- Communication Tools: Teams, Zoom, Panther Express
- Expense Management: Concur Expense Reporting
COMPUTER PROFICIENCY:
Timeline
Administrator
University of Pittsburgh
11.2022 - Current
Covid Surveillance Testing Site Manager
University of Pittsburgh
08.2020 - 11.2022
Executive Assistant to the SVC
University of Pittsburgh
06.2016 - 08.2020
Bachelor of Arts - Business Administration
University of Pittsburgh
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