Linda Barrett-Zissulis

Provide hands‐on assistance with daily living for older adults with functional limitations and people with disabilities, provide services related to a member's physical requirements for assistance with Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs).
Also responsible for administering medications to residents in a safe, proper, and accurate manner. Record and document the administration of medications, assist with activities of daily living.

• Providing assistance with activities such as personal care, meal preparation, and transportation.
• Helping their clients develop life skills such as communication, problem-solving, and decision-making.
• Maintained clean and organized environment for improved patient care.
• Enhanced patient experience by providing compassionate care and active listening.
• Aided in patient mobility to increase comfort and reduce risk of injury.
• Communicated effectively with patients and families to provide updates on care plans.
• Documented patient information accurately, supporting healthcare team with reliable data.
• Assisted with patient hygiene to maintain cleanliness and promote dignity.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Monitored areas for security issues and safety hazards.