Summary
Overview
Work History
Education
Skills
Timeline
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Linda Bartlett

Lithonia,Georgia

Summary

Dynamic professional with a proven track record at Ryder Truck Rental, excelling in complaint resolution and relationship building. Leveraged scheduling expertise and follow-up skills to surpass monthly targets and enhance customer satisfaction. Specializes in using active engagement and negotiation techniques to achieve results and foster strong client connections.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Ryder Truck Rental
Alpharetta, Georgia
07.2021 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Maintained a high level of professionalism when dealing with difficult customers.

Collections Account Manager

First Financial Asset Management Inc.
Norcross, GA
10.2019 - 07.2021
  • Monitored overdue accounts using automated information systems.
  • Accepted and processed customer payments and applied toward account balances.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Ensured compliance with federal and state collections laws and regulations.
  • Updated account status records and collection efforts.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Developed and maintained strong relationships with clients to facilitate payment collections.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Answered customer questions regarding account discrepancies or problems.

Lead Collection Specialist

US Auto Finance
Duluth, Georgia
06.2017 - 07.2019
  • Performed skip tracing activities using various databases such as credit bureaus, county courts.
  • Received payments and posted amounts to customer accounts.
  • Educated debtors on the consequences of non-payment and potential resolutions.
  • Ensured compliance with state and federal laws governing debt collection practices.
  • Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Prepared and mailed out demand letters and other necessary correspondence.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ensured compliance with applicable federal and state laws governing collections practices.
  • Worked collaboratively with other departments to ensure timely resolution of customer issues.
  • Provided timely and detailed updates on collections activity to management.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.

Collector

First Investors Financial Services Inc.
Marietta, GA
07.2010 - 05.2017
  • Analyzed debtor financial situations to propose realistic repayment solutions.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Achieved monthly collection targets through effective negotiation techniques.

Education

Associate of Arts - Liberal Arts

LaGuardia Community College
Long Island City, NY
06-1983

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Relationship building
  • Spreadsheets
  • Follow-up skills

Timeline

Customer Service Representative

Ryder Truck Rental
07.2021 - Current

Collections Account Manager

First Financial Asset Management Inc.
10.2019 - 07.2021

Lead Collection Specialist

US Auto Finance
06.2017 - 07.2019

Collector

First Investors Financial Services Inc.
07.2010 - 05.2017

Associate of Arts - Liberal Arts

LaGuardia Community College

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Linda Bartlett