Linda Basham

• Assisted clients in developing budgets and financial management skills, empowering them to maintain their homes longterm.
• Ensured compliance with all regulatory requirements by carefully documenting actions taken during each step of the home preservation process.
• Assisted homeowners in understanding their financial situation, enabling them to make informed decisions about preserving their homes.
• Provided support during loan modification negotiations by preparing homeowners with necessary documentation and guidance on communication strategies.
• Liaised between clients and mortgage servicers, facilitating open lines of communication to expedite resolution processes.
• Maintained up-to-date knowledge of federal regulations, industry guidelines, and best practices related to home preservation efforts.
• Provided exceptional customer service by addressing client concerns promptly and professionally, fostering strong relationships and trust.
• Collaborated with team members to develop efficient strategies for handling a high volume of cases, ensuring all clients received prompt attention.
• Prepared detailed reports on client progress throughout the home preservation process, keeping all relevant parties informed of status updates or changes as needed.
• Served as an advocate for homeowners during foreclosure prevention negotiations, securing beneficial outcomes for borrowers facing financial hardship.
• Evaluated client eligibility for various assistance programs by conducting thorough assessments of financial documents and housing situations.
• Managed a large caseload while maintaining strict deadlines, successfully assisting clients in navigating complex home preservation processes.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Assisted with escrow

Gave assistance with recasting on mortgage

Assisted with damaged and vacated property

• Resolved problems, improved operations and provided exceptional service.

Assisted with paying off the mortgage

Facilitated amortization of loan

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Inboud and outbound calls

• Attempted to collect a debt for mortgage payments

Assisted with setting up repayments plans

• Identified issues, analyzed information and provided solutions to problems.

• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
• Labeled products, rotated stock and fronted merchandise for appealing display.

• Inspected merchandise for quality and arranged proper display location on floor.
• Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
• Collaborated with store managers to devise store layouts and establish aesthetic appeal.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Updated pricing and signage to complete product displays and educate customers.
• Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.