Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Baugh

Austin,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, and providing empathetic, customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Wholesale Associate

Armstrong McCall
01.2024 - 04.2024
  • Partnered closely with cross-functional teams such as marketing and logistics ensuring seamless end-to-end execution of promotional campaigns.
  • Increased sales by effectively promoting and presenting products to potential buyers.
  • Back order special request items via inventory database.
  • Maintained accurate records of transactions, invoices, and payments for smooth financial operations.
  • Responsible for opening /closing store.

Safety/Services Team Leader

HCA/North Austin Medical Center
03.2021 - 05.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
  • Devised and implemented processes and procedures to streamline operations.
  • Assisted patients with use of payment portal during pre registration.
  • Managed supplies and facilities during COVID to secure safety of patients and staff.
  • Secured patient safety during transportation, testing, and procedures.
  • Performed room assessments.
  • Floated to multiple departments to fill-in departmental staff shortages.
  • Positively promoted hospital team to patients/families/caregivers and colleagues.

Residential Retention Representative

Charter Communications
01.2015 - 05.2019
  • Met/Exceeded KEA's on all score card performance reviews.
  • Member of "Top 100 Agent Lists" for performance.
  • Applied Top down process to retain/ increase revenue, and customer relationships.
  • Adhered to call quality and handle time guidelines.
  • Assisted team members with procedures, call quality, and competitor information.
  • Appointed acting team supervisor during supervisor's absence.

Education

Associate of Arts - English

The Ohio State University
Columbus, Ohio

Skills

    Active Listening

    Activating Cell Phones

    Android /Apple OS

    Inbound Call Management

    Technical Support

    Database Research

    Technical Troubleshooting

    System Documentation

    Quality Assurance

    Credit adjustments

    MS Office Suite

    Customer Data Confidentiality

    Remote Office Availability

    Policies and Procedures Adherence

Timeline

Wholesale Associate

Armstrong McCall
01.2024 - 04.2024

Safety/Services Team Leader

HCA/North Austin Medical Center
03.2021 - 05.2022

Residential Retention Representative

Charter Communications
01.2015 - 05.2019

Associate of Arts - English

The Ohio State University

Similar Profiles

CREATE PROFILE
Linda Baugh