Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Benson

Willis,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Driver

Hertz Car Rental
07.2015 - 10.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Home Health Care Provider

University Living
02.2005 - 05.2013
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Developed rapport to create safe and trusting environment for care.
  • Transported clients for medical and personal outings.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.
  • Administered medications in accordance with doctor's instructions.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Documented vital statistics and coordinated with health care providers.
  • Improved patients' comfort with massage and application of topical treatments.
  • Utilized universal precautions and infection control principles in all aspects of care.

Telemarketer

All Seasons Heating And Cooling
04.2000 - 08.2004
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Called prospective customers in designated market area to qualify leads.
  • Completed daily and weekly sales reporting using assigned tools.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Recorded contact information of customers and potential customers in internal database.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Corrections Officer

State Of Michigan Department Of Corrections
02.1987 - 05.2000
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Routinely counted inmates and in response to potential security breaches.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Authored incident reports for management on violations and discrepancies.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Oversaw and maintained custody of [Number] inmates in maximum security.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Led inmate work crews completing maintenance, construction, farming and operations activities.
  • Mitigated risks and emergency response delays by monitoring weapon inventory controls.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Documented inmate behavior and activities in logbooks.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Investigated and responded to incidents of inmate misconduct.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Assisted in intake and release of inmates.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Responded to inquiries from inmates and other members of public.
  • Administered drug tests to inmates.

Education

Associate of Arts - Liberal Arts And Sciences

Wayne County Community College District
Detroit, MI
05.1983

GED -

Murray Wright High School
Detroit, MI
06.1978

Skills

  • Verbal and Written Communication
  • Vehicle Inspection
  • Order Picking and Processing
  • Shipping and Packaging
  • Safe Driving Techniques
  • Schedule Management
  • Customer Rapport
  • GPS and Route Planning
  • City and Non-City Driving
  • Safety Standards
  • Customer Service
  • Time Management
  • Valid Driver's License
  • Driving and Transportation
  • Route Logs
  • Passenger Support
  • Drivers Daily Log (DLL)
  • Defensive Strategies
  • DOT Requirements
  • Corrective Actions
  • Safety Management
  • Confidentiality Understanding
  • Optimizing Routes
  • Driver Relations
  • Accident Reporting
  • Damage Prevention
  • Driver Routing
  • CDL License
  • Assessing Conditions
  • Assisting Drivers
  • Roadside Assistance
  • Route Mapping Software
  • Mileage and Service Logs
  • Sales and Marketing
  • Traffic Law Observation
  • Transportation Regulations
  • Fuel Logs
  • Logging Information
  • Consulting Supervisors
  • Communications Strategies
  • Personnel Engagement
  • Inspecting Trucks
  • Operational Efficiency and Safety
  • Securing Wheelchairs
  • Pre- and Post-Trip Inspections
  • Motor Vehicle Safety
  • Reading Comprehension
  • Passenger and Cargo Transport
  • Adjusting Routes
  • Fuel Efficiency
  • Resident Satisfaction
  • Microsoft Word
  • Passenger Vans
  • Car Parking

Timeline

Driver

Hertz Car Rental
07.2015 - 10.2019

Home Health Care Provider

University Living
02.2005 - 05.2013

Telemarketer

All Seasons Heating And Cooling
04.2000 - 08.2004

Corrections Officer

State Of Michigan Department Of Corrections
02.1987 - 05.2000

Associate of Arts - Liberal Arts And Sciences

Wayne County Community College District

GED -

Murray Wright High School

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Linda Benson