Linda Bessick
Owings Mills,MD
Summary
Experience Front Office and Accounting Manager. Professional with strong leadership and relationship-building skills
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Front Desk Concierge
Southern Management Companies
7789 Arundel Mills Blvd
06.2022 - Current
- Greeted visitors and residents upon arrival, offered assistance and answered questions to build rapport and retention.
- Took maintenance request over phone, in person and via computer for guests and provided confirmation information and work orders.
- Retrieved mail, packages and documents on behalf of residents.
- Prepared weekly maintenance supplemental log.
- Sent out weekly employee calendar to manager.
- Responsible for making calls to various vendor for repairs, booking loading dock for move-ins and move-outs.
- Answered customer telephone calls promptly and appropriately handled needs
Accounting Manager
Southern Management Companies
7795 Arundel Mills Blvd. Hanover MD, 21076
05.2011 - 06.2022
- Applied proper codes to payables, files and receipts to keep records organized and easily searchable.
- Oversaw accounting operations with 2-person team focused on Sales & Catering , AR and other financial management needs.
- Balanced daily Credit cards with Shift 4 report, City, Guest and Deposit ledgers.
- Kept up-to-date and accurate petty cash accounts for internal departments.
- Maintain daily accuracy Banquet and tax excel sheet.
- Ensure all banks deposits are accurate.
- Input daily final figures from PMS, and Accounting systems.
- Make sure totals form Delphi, PMS and Accounting systems.
- Process credit applications for direct billing and set up vendors for all departments.
- Assist with guest disputes for billing.
- Process all invoices for accounts receivables. Communicate directly with vendors when account reaches 30, 60 days.
- Process MD and AA County Sales Tax monthly.
- Effectively communicate with vendors and team members.
- Ensure unresolved incidents are reported to Manager/ Supervisor.
- Work on various systems(Visual One, Opera, Yardi, Shift4 and Profitsword.
- Assist Front Desk with chargebacks.
- Monitor and evaluate employee's successful completion of work.
- Responsible management of department monthly financials.
Accounting Manager
Comfort Inn, Sleep Inn & Suites
6921 Baltimore Annapolis Blvd, Baltimore, MD 2122
01.2010 - 05.2011
- Make deposits to bank and make sure change order for all deposits.
- Established Aging report for Owners weekly.
- Assemble and mail out package to corporate monthly.
- Review guest ledger, charge out all balances on group master bill.
- Post checks daily and contact vendors for payments.
- Send out invoices daily to Travel Agents, Airlines and submit invoice templates to 3rd party web sites.
- Entered payable daily in Quickbooks.
Accounting Clerk
Holiday Inn Inner Harbor Baltimore
301 W Lombard Street | Baltimore, Maryland, 21201
11.2008 - 01.2010
- General cashier
- Reconciled hotel credit cards daily.
- Reconciled daily F & B receipts.
- Post deposit for groups and 3rd party web sites.
- Reconciled all department cash deposits.
Front Office Manager
Bestwestern Hotel & Conference Center
5625 O'Donnell St, Baltimore, MD 21224
05.2003 - 01.2008
- Managed daily operation for Front Office.
- Response to guest needs, problems and concerns.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Responsible for interviewing, scheduling, training, counseling, performance reviews and resolving problems.
- Overseeing MOD responsibilities for hotel.
- Manage Hotel Shuttle Drivers.
- Managed 7 employee per shift.
- Coached employees through day-to-day work and complex problems.
Asst. Front Desk Manager
Wyndham Baltimore Inner Harbor
101 W Fayette St Baltimore MD 21201
02.2002 - 05.2003
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Response to guest needs, problems and concerns.
- Handled group resumes, rooming list and deposits.
- Interview, train, counsel, recommend open communication and discipline
- Perform Manager on Duty responsibilities by overseeing hotel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Asst. Front Office Manager
Best Western Hotel And Conference Center
5625 O'Donnell St, Baltimore, MD 21224
03.1997 - 03.2002
- Managing operations desk clerks, bellman/van drivers and PBX operators.
- Response to guest needs, problems and concerns.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Trained new-hires on check-in/check-out procedures to better service customers.
Education
High School Diploma -
Charlotte Amalie High School U.S Virgin Islands
Charlotte Amalie, VI06.1980
Skills
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent interpersonal skills
- Sounds managerial skills
- Customer Service
- Nightly Audit
- Knowledgeable and competency in necessary systems (Yardi, Profitsword, Visual One, Opera, Shift4, Delphi)
Timeline
Front Desk Concierge
Southern Management Companies
06.2022 - Current
Accounting Manager
Southern Management Companies
05.2011 - 06.2022
Accounting Manager
Comfort Inn, Sleep Inn & Suites
01.2010 - 05.2011
Accounting Clerk
Holiday Inn Inner Harbor Baltimore
11.2008 - 01.2010
Front Office Manager
Bestwestern Hotel & Conference Center
05.2003 - 01.2008
Asst. Front Desk Manager
Wyndham Baltimore Inner Harbor
02.2002 - 05.2003
Asst. Front Office Manager
Best Western Hotel And Conference Center
03.1997 - 03.2002
High School Diploma -
Charlotte Amalie High School U.S Virgin Islands