Linda Bessick
Owings Mills,MD
Summary
Experience Front Office and Accounting Manager. Professional with strong leadership and relationship-building skills
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Front Desk Concierge
Southern Management Companies
06.2022 - Current
- Greeted visitors and residents upon arrival, offered assistance and answered questions to build rapport and retention.
- Took maintenance request over phone, in person and via computer for guests and provided confirmation information and work orders.
- Retrieved mail, packages and documents on behalf of residents.
- Prepared weekly maintenance supplemental log.
- Sent out weekly employee calendar to manager.
- Responsible for making calls to various vendor for repairs, booking loading dock for move-ins and move-outs.
- Answered customer telephone calls promptly and appropriately handled needs
Accounting Manager
Southern Management Companies
05.2011 - 06.2022
- Applied proper codes to payables, files and receipts to keep records organized and easily searchable.
- Oversaw accounting operations with 2-person team focused on Sales & Catering , AR and other financial management needs.
- Balanced daily Credit cards with Shift 4 report, City, Guest and Deposit ledgers.
- Kept up-to-date and accurate petty cash accounts for internal departments.
- Maintain daily accuracy Banquet and tax excel sheet.
- Ensure all banks deposits are accurate.
- Input daily final figures from PMS, and Accounting systems.
- Make sure totals form Delphi, PMS and Accounting systems.
- Process credit applications for direct billing and set up vendors for all departments.
- Assist with guest disputes for billing.
- Process all invoices for accounts receivables. Communicate directly with vendors when account reaches 30, 60 days.
- Process MD and AA County Sales Tax monthly.
- Effectively communicate with vendors and team members.
- Ensure unresolved incidents are reported to Manager/ Supervisor.
- Work on various systems(Visual One, Opera, Yardi, Shift4 and Profitsword.
- Assist Front Desk with chargebacks.
- Monitor and evaluate employee's successful completion of work.
- Responsible management of department monthly financials.
Accounting Manager
Comfort Inn, Sleep Inn & Suites
01.2010 - 05.2011
- Make deposits to bank and make sure change order for all deposits.
- Established Aging report for Owners weekly.
- Assemble and mail out package to corporate monthly.
- Review guest ledger, charge out all balances on group master bill.
- Post checks daily and contact vendors for payments.
- Send out invoices daily to Travel Agents, Airlines and submit invoice templates to 3rd party web sites.
- Entered payable daily in Quickbooks.
Accounting Clerk
Holiday Inn Inner Harbor Baltimore
11.2008 - 01.2010
- General cashier
- Reconciled hotel credit cards daily.
- Reconciled daily F & B receipts.
- Post deposit for groups and 3rd party web sites.
- Reconciled all department cash deposits.
Front Office Manager
Bestwestern Hotel & Conference Center
05.2003 - 01.2008
- Managed daily operation for Front Office.
- Response to guest needs, problems and concerns.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Responsible for interviewing, scheduling, training, counseling, performance reviews and resolving problems.
- Overseeing MOD responsibilities for hotel.
- Manage Hotel Shuttle Drivers.
- Managed 7 employee per shift.
- Coached employees through day-to-day work and complex problems.
Asst. Front Desk Manager
Wyndham Baltimore Inner Harbor
02.2002 - 05.2003
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Response to guest needs, problems and concerns.
- Handled group resumes, rooming list and deposits.
- Interview, train, counsel, recommend open communication and discipline
- Perform Manager on Duty responsibilities by overseeing hotel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Asst. Front Office Manager
Best Western Hotel And Conference Center
03.1997 - 03.2002
- Managing operations desk clerks, bellman/van drivers and PBX operators.
- Response to guest needs, problems and concerns.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Trained new-hires on check-in/check-out procedures to better service customers.
Education
High School Diploma -
Charlotte Amalie High School U.S Virgin Islands
Charlotte Amalie, VI06.1980
Skills
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent interpersonal skills
- Sounds managerial skills
- Customer Service
- Nightly Audit
- Knowledgeable and competency in necessary systems (Yardi, Profitsword, Visual One, Opera, Shift4, Delphi)
Timeline
Front Desk Concierge
Southern Management Companies
06.2022 - Current
Accounting Manager
Southern Management Companies
05.2011 - 06.2022
Accounting Manager
Comfort Inn, Sleep Inn & Suites
01.2010 - 05.2011
Accounting Clerk
Holiday Inn Inner Harbor Baltimore
11.2008 - 01.2010
Front Office Manager
Bestwestern Hotel & Conference Center
05.2003 - 01.2008
Asst. Front Desk Manager
Wyndham Baltimore Inner Harbor
02.2002 - 05.2003
Asst. Front Office Manager
Best Western Hotel And Conference Center
03.1997 - 03.2002
High School Diploma -
Charlotte Amalie High School U.S Virgin Islands
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