Linda Besst

Patient Service and Authorization Specialist/Surgery Scheduler

Seton Medical Center HH/Wellstone Health Partners

Harker Heights, TX

05.2015 - Current

Ensure timely completion of tasks through teamwork.
Manage various projects and tasks to guarantee timely and high-quality outcomes.
Demonstrate self-reliance by meeting and exceeding workflow needs.
Manage process improvements and conducted employee training.
Ensure high-quality client interactions via face-to-face and telephonic communication.
Collect and organize information for external referral use.
Displayed essential features in EPIC, Excel, and Microsoft Word for team education.
Draft professional letters to facilitate patients' medical clearance for surgeries.
Draft letters and electronic correspondence for insurance appeals to secure authorizations.
Verify insurance details to ensure approval of patient services.
Coordinate procedural scheduling at operating facilities for two ENT surgeons.
Update patient financial information to promote accurate record keeping.
Prepare new charts, updated existing charts and manage records transfers between offices.
Assist with hospital admissions and required documentation.
Adhere to HIPPA requirements to safeguard patient confidentiality.
Manage incoming telephone calls, take messages and direct callers to personnel.
Manage pre-op, post-op, new, established, and procedure scheduling with meticulous attention to detail.
Update and maintain databases with current information.
Collaborate with multi-disciplinary staff to improve overall patient care and response times.
Work with operating facilities to schedule procedures on behalf of surgeons.
Communicate financial obligation information with patients so that they clearly understand all costs before starting procedure.