Linda Bianco
Largo,FL
Summary
Accomplished Director of Operations with extensive experience at Northeast Military Sales Inc., specializing in strategic planning and execution. Proven leadership in boosting customer satisfaction and loyalty while optimizing operational efficiency and ensuring compliance. Skilled in workforce planning and quality assurance, resulting in notable enhancements in productivity and service quality. Committed to leveraging operational expertise to drive continued business success.
Overview
42
42
years of professional experience
Work History
Director of Operations
Northeast Military Sales Inc.
Sterling, MA
06.1983 - Current
- Organized and oversaw work schedules of departmental managers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Developed training programs for new employees as well as existing staff members.
- Directed payroll activities with ADP, ensuring precise ACA compliance.
- Orchestrated employee engagement strategies, applying leadership abilities to promote a cohesive and motivated workforce.
- Directed operations leveraging comprehensive background in Grocery Retail and Deli Bakery management.
- Exhibited a passion for exceptional customer service, enhancing client satisfaction and loyalty.
- Prioritized tasks effectively to ensure smooth operational flow and meet organizational goals.
- Directed all activities within the assigned geographic area, overseeing financial performance, client retention, and employee training and development through subordinate managers and supervisors.
- Ensured compliance with our Performance Work Statement by coordinating efforts with DeCA Headquarters and store management.
Education
High School Diploma -
Poquoson High
Poquoson, VA06-1983
Skills
- Strategic planning and execution
- Leadership training
- Performance analysis
- Workforce planning
- Quality assurance
- Retail build outs
- Operational efficiency
- Contract administration
- Performance evaluations
- Team leadership
- Regulatory compliance
- Manage operations
- Develop policies
- Price structuring
- Process improvement
- Cost control
- Reliability
- Special promotions planning
- Policy development and enforcement
- Decision-making
- Inventory tracking and management
- Product promotion
- Sales management
- Data management
- Sales strategies
- Professional demeanor
Timeline
Director of Operations
Northeast Military Sales Inc.
06.1983 - Current
High School Diploma -
Poquoson High
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