LINDA BIMPEH
Fountain,CO
Summary
Dynamic Care Assistant with a proven track record at Solange by Apple Tree, excelling in personal care and client communication. Expert in medication administration and health education, I effectively supported clients' mobility and wellness, enhancing their quality of life. Recognized for my empathetic approach and commitment to client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Assistant
Solange by Apple Tree
Colorado Springs, CO
04.2023 - 02.2025
- Assisted clients with daily living activities and personal care needs.
- Coordinated communication between clients, families, and healthcare professionals.
- Administered medications according to prescribed schedules and protocols.
- Documented client progress and care activities in electronic health records.
- Supported mobility and physical exercise for clients with mobility challenges.
- Educated clients on health management and wellness practices effectively.
Customer Service Representative
Care Point LLC
Fountain, CO
08.2020 - 03.2023
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Educated customers about products and services effectively.
- Handled escalated complaints with professionalism and empathy.
- Trained new staff on company policies and customer service protocols.
- Monitored service quality and provided feedback for continuous improvement.
Sales Team Lead
Care Point LLC
Land O' Lakes, FL
01.2017 - 07.2020
- Led daily sales meetings to align team goals and strategies.
- Trained new sales representatives on product knowledge and sales techniques.
- Developed training materials to improve team performance and product understanding.
- Monitored customer feedback to enhance service quality and address concerns.
Education
BBA - Business Administration
Kwame Nkrumah University of Science And Technology
08-2018
Skills
- Personal care
- Medication administration
- Electronic health records
- Client communication
- Mobility support
- Health education
Certification
- QMAP
- SAFETY CARE
- HEALTHCARE PRACTICES
References
References available upon request.
Timeline
Care Assistant
Solange by Apple Tree
04.2023 - 02.2025
Customer Service Representative
Care Point LLC
08.2020 - 03.2023
Sales Team Lead
Care Point LLC
01.2017 - 07.2020
BBA - Business Administration
Kwame Nkrumah University of Science And Technology
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