Summary
Overview
Work History
Education
Skills
Timeline
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Linda Birkey

Coolidge,AZ

Summary

Dynamic professional with extensive experience in dispatch coordination at Old Republic Home Warranty, excelling in optimizing route efficiency and enhancing customer relations. Proven ability in data entry and problem-solving, ensuring timely service delivery and effective communication. Recognized for strong attention to detail and stress tolerance in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Dispatcher

Old Republic Home Warranty
03.2015 - 03.2025
  • Coordinated timely dispatch of vehicles to optimize route efficiency and reduce delays.
  • Managed communication between drivers and clients to ensure accurate information flow.
  • Implemented scheduling adjustments based on demand fluctuations, improving service response times.
  • Utilized dispatch software for real-time tracking of fleet operations and resource allocation.

Prepaired TARS for Durable Medical Equipment

Rehab Mobility Service
07.2002 - 07.2003
  • Coordinated patient care plans to enhance service delivery and improve patient outcomes.
  • Assisted healthcare providers with scheduling appointments and managing follow-up communications.
  • Monitored patient progress and documented changes in health status for effective care.
  • Maintained accurate records of patient interactions and care initiatives using electronic health record systems.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Insurance Verification Specialist

Marin IPA
05.2000 - 07.2002
  • Verified insurance eligibility and benefits for patients, ensuring accurate and timely coverage verification.
  • Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
  • Processed authorization requests, adhering to compliance guidelines and internal policies.
  • Utilized electronic health record (EHR) systems to maintain up-to-date patient insurance data.
  • Educated patients on insurance processes and requirements, enhancing their understanding of coverage options.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.

Education

Medical Billing And Coding

Empire College
CA
02.2001

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Schedule management
  • Customer relationship management
  • Routing orders
  • Maintaining call metrics
  • Work order management
  • Incident reporting
  • Database updates
  • Conflict resolution
  • Database management
  • Verifying coverage
  • Technical aptitude
  • Team collaboration
  • Call handling
  • Processing orders
  • Training new hires
  • Software proficiency
  • Work order generation

Timeline

Dispatcher

Old Republic Home Warranty
03.2015 - 03.2025

Prepaired TARS for Durable Medical Equipment

Rehab Mobility Service
07.2002 - 07.2003

Insurance Verification Specialist

Marin IPA
05.2000 - 07.2002

Medical Billing And Coding

Empire College

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Linda Birkey