Linda Bishop
Mobile,AL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn
01.2021 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative
Alorica
05.2011 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
GED -
Lilly B Williamson
Mobile, AL05.2009
Skills
- Social Perceptiveness
- Business Administration
- Staff Management
- Word Processing
- Verbal and Written Communication
- Time Management
- Multi-Line Telephone Systems
- Customer Service
- Greet Guests
- Hospitality Service
- Process Payments
- Microsoft Excel
- Microsoft Outlook
- Microsoft Windows
- Listening Skills
- Front Desk Reservations
Timeline
Front Desk Receptionist
Holiday Inn
01.2021 - 08.2023
Customer Service Representative
Alorica
05.2011 - 11.2020
GED -
Lilly B Williamson
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