Dynamic and motivated professional seeking a remote part-time position to leverage strong skills and expertise. Committed to delivering high-quality results while maintaining flexibility and adaptability in a virtual work environment. Proven ability to manage time effectively and prioritize tasks to meet deadlines. Eager to contribute to a collaborative team and support organizational goals through innovative solutions.
Hi, I’m
Linda Black
Summary
Overview
12
years of professional experience
1
Certificate
Work History
Dept Of Public Welfare
Income Maintenance Caseworker
06.2002 - 12.2006
Job overview
- Assisted clients in all circumstances for all county assistance programs. Expressed the need for food stamps, reviewed circumstances for all requirements and documents for eligibility. Pages of records for information.
- Prepared application for all interested clients and explained to them all information required for determining eligibility. Informed clients of paperwork required, verified, and documented according to department policy and procedures.
- Makes and receives telephone calls and performs related work as required. Offers mandated services for seniors and other community services available. Makes referrals to address clients or requests.
- Maintains base of reference materials pertaining to Federal/State, and local agency regulations. Interprets the programs, policies, and procedures to individuals, groups and agencies.
- Prepares statistical reports as required.
Low Income Home Energy Assistance Program
Clerical Supervisor
11.1994 - 01.1996
Job overview
- Designed workload, ensuring that work was accurate and completed to meet deadlines. Reported time schedule, scheduled activities, received and assisted customers with home fuel applications.
- Answered incoming calls concerning the due process of customer applications. Answered telephone calls concerning the due process of customer applications.
- Assisted customers with home fuel applications. Computer information to be verified for accuracy by review by supervisor. Computer information to be verified for accuracy by review by supervisor.
Education
Community College of Allegheny CountyPittsburgh, PA
Associate of Arts from Human Services, Secretarial, Word Processing
05-1989
University Overview
Certificate Program - Certificate
Bidwell Training Center Pittsburgh Pa
Associate of Science from Data
11-1992
University Overview
Skills
- WordPerfect
- Typing speed of 60 WPM
- Telephone etiquette
- Data entry
- Customer service
- Time management
- Listening skills
- Attention to detail
Certification
- Bidwell Training Center Inc - Certificate
Timeline
Income Maintenance Caseworker
Dept Of Public Welfare
06.2002 - 12.2006
Clerical Supervisor
Low Income Home Energy Assistance Program
11.1994 - 01.1996
Community College of Allegheny County
Associate of Arts from Human Services, Secretarial, Word Processing
Bidwell Training Center
Associate of Science from Data
JOB DESCRIPTION - INCOME MAINTENANCE CASEWORKER
JOB DESCRIPTION - INCOME MAINTENANCE CASEWORKER
- Income maintenance caseworker (IMCW) determines eligibility for various programs for state regulations. Food stamps include cash assistance (C & S), ADC-General Assistance.
- Address clients of their rights and responsibilities for assistance. Necessary paper work and policies. Clients in all eligibility decisions. Makes a decision of eligibility. Computes and assesses policy and procedures.
- Reviewed, and documented according to department policy and procedures. When clients or other sources report changes in circumstances. Reviews all monthly reporting information to determine eligibility factors.
- Reviews requests for special allowances and authorizes if eligible. Determines and assesses information and determines details for all circumstances. Prepares paperwork for all requirements and documents for eligibility.
- Each client. Assesses office for appeal hearings and court representation. Makes use of judges via the video display terminal.