Linda Boak
Millington,TN
Summary
Driven Parts Manager with a proven track record at PSC, enhancing operational efficiency and customer satisfaction through expert inventory management and vendor relations. Spearheaded a department reorganization, significantly reducing costs and improving service delivery. Excelled in staff training and customer service, ensuring a flexible and positive team environment.
Overview
7
7
years of professional experience
Work History
Parts Manager
PSC
07.2017 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supervised and trained staff on product knowledge and customer service.
Skills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Stock management
- Improving customer satisfaction
- Vendor Relations
- Inventory Auditing
- Returns processing
- Forklift Operation
- Inventory Restocking
- Warehouse Operations
- Customer Relations
- Coordinating paperwork
- Staff Training
- Purchasing oversight
- Hardworking and Reliable
- Microsoft Office
- Management
- OSHA Compliance
- Client Relations
- Safety Compliance
- Flexible Schedule
- Vendor Relationship Management
- Energetic and Positive
Timeline
Parts Manager - PSC
07.2017 - Current