Linda Bomova
Fort Myers,FL
Summary
Conscientious, hard-working individual. Seeking a position that will allow me to contribute my knowledge, skills, and experience to the growth and success of an organization. Currently enrolled at Lynn University for a bachelor's degree in Marketing. My expected graduation date is May of 2025 and I am seeking to gain more knowledge in Marketing prior to graduation.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alta Resources
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Richelieu
08.2021 - 12.2022
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
Restaurant Manager
Rolando's
08.2017 - 06.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed social media pages such as Facebook and instagram.
- Advertised events at the business online and in person to the customers
Education
Bachelor Of Science - Marketing
Lynn University
Boca Raton, FLAssociate Of General Studies - Marketing
Naugatuck Valley Community College
Waterbury, CT05.2020
High School Diploma -
Newtown High School
Sandy Hook, CT06.2019
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Social Media Marketing
- Organization
- Self-awareness
- Task Delegation
- Creativity Enhancement
- Motivational Skills
Timeline
Customer Service Representative
Alta Resources
01.2023 - Current
Customer Service Representative
Richelieu
08.2021 - 12.2022
Restaurant Manager
Rolando's
08.2017 - 06.2021
Bachelor Of Science - Marketing
Lynn University
Associate Of General Studies - Marketing
Naugatuck Valley Community College
High School Diploma -
Newtown High School