Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Boos

Colorado Springs,CO

Summary

Dynamic business owner with a proven track record at Boos and Sons Inc, excelling in customer relations and financial management. Enhanced client satisfaction through exceptional service and effective marketing strategies, driving repeat business. Skilled in operations oversight and relationship building, consistently optimizing processes for improved profitability.

Knowledgeable [Desired Position] with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Overview

26
26
years of professional experience

Work History

Owner/Office Manager

Boos and Sons Inc
04.2010 - 10.2024
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for 10-15 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Owner/Operator

Peak Cleaning Services
01.1999 - 08.2016
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.

Education

High School Diploma -

South High School
Springfield OH

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Marketing
  • Financial management
  • Profit and loss
  • Customer service management
  • Scheduling
  • Schedule management
  • Operations oversight

Timeline

Owner/Office Manager

Boos and Sons Inc
04.2010 - 10.2024

Owner/Operator

Peak Cleaning Services
01.1999 - 08.2016

High School Diploma -

South High School

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