Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Linda Bostic

Lakewood,WA

Summary

Dynamic Customer Service Supervisor with a proven track record at Continuum Global Solutions, excelling in problem-solving and team leadership. Enhanced customer satisfaction through effective issue resolution and coaching, fostering a collaborative environment. Skilled in training and mentoring, I consistently improved team performance and maintained strong customer relations.

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Overview

13
13
years of professional experience

Work History

Customer Service Supervisor

Continuum Global Solutions
10.2019 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Warehouse Worker

Amazon
04.2016 - 03.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.

Customer Service Representative

Xerox, ACS
04.2012 - 01.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Adlai Stevenson HS
The Bronx, NY
06-1974

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team building and leadership
  • Team leadership
  • Training and mentoring
  • Customer relations
  • Team development
  • Positive and constructive feedback
  • Work prioritization
  • Handling escalations
  • Call monitoring
  • Issue resolution
  • Complaint resolution
  • Leading team meetings
  • Goal setting
  • One call resolution
  • Inter-department collaboration

Languages

English
Native or Bilingual

Timeline

Customer Service Supervisor

Continuum Global Solutions
10.2019 - Current

Warehouse Worker

Amazon
04.2016 - 03.2019

Customer Service Representative

Xerox, ACS
04.2012 - 01.2014

High School Diploma -

Adlai Stevenson HS

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