Linda Boulware
Clearwater,FL
Summary
Dynamic Orthodontic Practice Manager at Ascend Orthopaedics, skilled in patient management and insurance claims processing. Successfully implemented process improvements that enhanced office efficiency and staff performance. Adept at team management and conflict resolution, ensuring a high standard of customer service and regulatory compliance within a fast-paced environment. Efficient Orthodontic Practice Manager known for productivity and completing tasks swiftly. Possess specialized skills in patient relations, staff management, and financial oversight. Excel in communication, leadership, and problem-solving to enhance office operations and patient satisfaction.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Patient Care Technician, Emergency Department
Crozer Chester Medical Center
Crozer Chester Medical Center, Pennsylvania
01.2014 - 03.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered high-quality care to [Type] patients in hospital facility.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Responded to inquiries from callers seeking information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Financial Services Representative
Crozer Chester Medical Center
Upland, PA
03.1998 - 03.2018
- Maintained updated records of all financial transactions to support traceability.
- Conducted financial modeling and analysis to identify and assess risks in business operations.
- Assisted in preparing business plans and investment strategies.
- Built and established relationships with clientele to improve future business opportunities.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Orthodontic Practice Manager
Ascend Orthoppaedics and sports medi
St. Petersburg, FL
03.2019 - 03.2025
- Managed, oversaw, and assessed medical, clerical, or maintenance personnel.
- Performed administrative tasks such as filing insurance claims, processing payments, preparing reports and maintaining inventory levels.
- Researched new technologies that could improve efficiency within the office setting.
Medical Assistant/Receptionist
Ware Medical
Aston , Pa
01.2017 - 12.2018
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling high volume of callers per day.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
Associate of Applied Science - Business Administration And Management
Pennsylvania Institute Of Technology
Media, PA05-2003
Some College (No Degree) - Medical Billing And Coding
Crozer Chester
Chester, PACertificate Phlebotomy - Laboratory Technician
Neumann University
Aston Mills, PA 01.2000 - 03.2001
Associate of Science - CANCER REGISTRY
Danville Area Community College
Danville, IL 05.2025 - 05.2026
Skills
- Patient management
- Insurance claims processing
- Office administration
- Inventory management
- Technology research
- Customer service
- Team management
- Conflict resolution
- Staff training
- Process improvement
- Regulatory compliance
- Financial reporting
- Effective communication
- Performance evaluation
- Vendor management
- Written communication
- Medical ethics
- Process implementation
- Profit improvements
- Medical billing
- Drug utilization review
- Rehabilitation programs
- Manage records
- Scheduling
- Workflow coordination
- Resource monitoring
- Medical clinical procedures
- Patient scheduling
- Crisis management
Languages
Spanish
Limited
Timeline
Associate of Science - CANCER REGISTRY
Danville Area Community College
05.2025 - 05.2026
Orthodontic Practice Manager
Ascend Orthoppaedics and sports medi
03.2019 - 03.2025
Medical Assistant/Receptionist
Ware Medical
01.2017 - 12.2018
Patient Care Technician, Emergency Department
Crozer Chester Medical Center
01.2014 - 03.2018
Certificate Phlebotomy - Laboratory Technician
Neumann University
01.2000 - 03.2001
Financial Services Representative
Crozer Chester Medical Center
03.1998 - 03.2018
Associate of Applied Science - Business Administration And Management
Pennsylvania Institute Of Technology
Some College (No Degree) - Medical Billing And Coding
Crozer Chester
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