Linda Boyd
Royse City,TX
Summary
Dynamic and detail-oriented professional with extensive experience at UPS, excelling in loading and unloading packages while ensuring timely deliveries. Proven ability in organization and GPS navigation, coupled with strong communication skills. Committed to safety practices and damage prevention, consistently enhancing operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Driver Helper
UPS
Garland,Tx
11.2025 - 01.2026
- Assisted drivers with loading and unloading packages efficiently.
- Ensured timely delivery by organizing parcels for optimal route planning.
- Maintained accurate records of deliveries and returns for reporting purposes.
- Supported team in adhering to safety protocols and operational procedures.
- Communicated effectively with warehouse staff to streamline package handling processes.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Scanned and tracked packages for delivery accuracy and security.
Server/Cashier/Manger
Denny's
Mesquite, TX
06.2020 - 07.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed customer orders accurately using point-of-sale (POS) systems.
- Assisted in training new servers on menu items and service standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored tables for guest needs, ensuring prompt service throughout dining experience.
- Resolved guest complaints efficiently, maintaining positive dining environment and reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
FedEx Grounds
PACKAGE HANDLER, United Parcel Service
Irving, TX
10.2021 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Cashier
Citi Trends
Jackson,Ms
09.2013 - 05.2018
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Managed inventory restocking to ensure product availability.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Trained new staff on operational procedures and best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier/
Dollars Tree
Jackson,MS
10.2015 - 05.2017
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance operational flow.
- Handled cash management duties, including balancing registers at end of shifts.
Education
High School Diploma -
Provine High School
Jackson,Ms05-2003
Skills
Loading and unloading
Driver assistance
Organization
Vehicle maintenance
Heavy lifting
Safety practices
GPS navigation
Damage prevention
Timeline
Driver Helper
UPS
11.2025 - 01.2026
FedEx Grounds
PACKAGE HANDLER, United Parcel Service
10.2021 - 11.2023
Server/Cashier/Manger
Denny's
06.2020 - 07.2025
Cashier/
Dollars Tree
10.2015 - 05.2017
Cashier
Citi Trends
09.2013 - 05.2018
High School Diploma -
Provine High School