Summary
Overview
Work History
Education
Skills
Timeline
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Linda Boykin Adelakun

1011 Cotton Plantation Dr, Stockbridge,GA

Summary

Dynamic Account Manager with a proven track record at IHG Hotels & Resorts, excelling in client relations and customer service. Enhanced client retention through strategic account management and proactive problem resolution. Skilled in optimizing processes and fostering teamwork, ensuring exceptional service delivery and satisfaction.

A hospitality professional prepared for leadership roles in housekeeping management. Proven track record of enhancing guest satisfaction and operational efficiency. Reliable team collaborator with focus on achieving results and adapting to changing requirements. Skilled in staff training, inventory management, and quality control.

Security professional with strong background in safeguarding assets and personnel. Known for developing and implementing effective security strategies, fostering collaborative team environment, and adapting to changing security needs. Reliable and focused on achieving results through proactive risk management and team coordination.

Overview

37
37
years of professional experience

Work History

Account Manager

IHG Hotels & Resorts
08.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
  • Optimized the collections process by analyzing customer payment data and recommending adjustments to credit terms as needed.
  • Enhanced cash flow by implementing efficient accounts receivable processes and monitoring overdue payments.
  • Supported internal audit processes by providing timely and accurate documentation of accounts receivable activities.
  • Conducted regular account reviews to proactively identify potential bad debt risks and initiate appropriate actions for resolution.
  • Managed customer disputes, quickly resolving issues and ensuring continued positive relationships with clients.
  • Assisted in budget preparation by providing accurate account projections based on historical data analysis.
  • Fulfilled documentation and information requests to support annual audits and tax filings.
  • Collaborated with sales teams to establish credit limits for new customers, minimizing risk exposure for the company.

Front Office Manager/Night Auditor

IHG Hotels & Resorts/Hilton Hotels/Marriott International
01.2001 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
  • Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
  • Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.

Security Manager

IHG/Hilton Hotels/Marriott International
03.1988 - Current
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Kept team compliant with security protocols and appearance standards.
  • Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
  • Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
  • Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
  • Investigated incidents and wrote reports.
  • Coordinated protective service operations with other emergency response agencies.
  • Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
  • Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

Education

Master of Science - Accounting And Finance

St Leo University
05-2027

Accounting And Finance

University of Buffalo
Buffalo, NY
05-2013

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

IHG Hotels & Resorts
08.2021 - Current

Front Office Manager/Night Auditor

IHG Hotels & Resorts/Hilton Hotels/Marriott International
01.2001 - Current

Security Manager

IHG/Hilton Hotels/Marriott International
03.1988 - Current

Master of Science - Accounting And Finance

St Leo University

Accounting And Finance

University of Buffalo

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