Linda Braden
Memphis,United States
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues.
Overview
37
37
years of professional experience
Work History
Library Customer Assistant
City Of Memphis
09.2009 - Current
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Placed books on proper shelves when returned to circulation.
- Maintained secure environment by monitoring visitors at front desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Collected fees, fines and donations for balanced library finances.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Organized our branch senior book club that focused on domestic violence and everyday life obstacles.
- Arranged book displays, around 2018 helped opened (Jefferson Tower) senior library.
Eligibility Counselor
Department Of Human Services
06.1993 - 12.2008
- Complied with department, organization and government policies and procedures.
- Performed eligibility assistance, case management, referrals or related function.
- Assisted 25-30 individuals and families daily by collecting required and accurate personal and demographic information to determine eligibility.
- Uploaded and submitted verification documents and completed applications.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Clerical Specialist
Shelby County Government
10.1986 - 06.1993
- Managed daily data entry and kept clerical information accurate and up to date.
- Input client's data into system for government utility and rental assistance.
- Compiled data for monthly and quarterly financial reports
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by in-person, phone, or email to provide information.
- Scheduled and screened clients' applications for fiscal year assistance
- Attended monthly state and local government regulated trainings.
- Setting personal goals by assisting additional 20 clients per day.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Associate of Science - Business
Southwest Community College
Memphis, TN05.1975
High School Diploma -
Carver High School
Memphis, TN05.1974
Skills
- Reference Research
- Reference Catalog Maintenance
- Reference assistance
- Interlibrary loans
- Library outreach
- Shelving accuracy
- Literary Knowledge
Timeline
Library Customer Assistant
City Of Memphis
09.2009 - Current
Eligibility Counselor
Department Of Human Services
06.1993 - 12.2008
Clerical Specialist
Shelby County Government
10.1986 - 06.1993
Associate of Science - Business
Southwest Community College
High School Diploma -
Carver High School
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