Summary
Overview
Work History
Education
Skills
Timeline
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Linda Bradley

Lakewood,CO

Summary

Driven and dependable, I excelled at Anthem Blue Cross & Blue Shield by enhancing customer loyalty and streamlining service processes, showcasing my problem-solving abilities and proficiency in customer service software. My background also includes adept handling of warehouse operations, emphasizing safety and efficiency.

Overview

20
20
years of professional experience

Work History

Warehouse Worker

Amazon
07.2021 - 10.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Cashier

Kroger
Lakewood, Colorado
04.2019 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Representative

Anthem Blue Cross & Blue Shield
08.2003 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

None - Undetermined

Metro State Univ Denver
Denver, CO

Skills

  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Heavy Lifting
  • Loading and unloading
  • Warehouse Safety
  • Order Picking
  • Clear Communication
  • Attention to Detail
  • Problem-Solving
  • Sorting and Labeling
  • Material Handling
  • Warehouse Operations
  • Order picking and processing
  • Warehouse Organization
  • Pallet Jack Handling
  • Shipping and receiving
  • Material Loading and Unloading
  • Punctual and Dependable
  • Unpacking merchandise
  • Order Fulfillment
  • Inventory Management
  • Safety Protocols
  • Storage Organization
  • Basic Mathematics
  • Inventory Tracking
  • Quality Control
  • Safety Training
  • Health and Safety Regulations
  • Warehouse Logistics
  • Shipment Palletization
  • Complex Problem-Solving
  • Delivery Scheduling
  • Space Optimization
  • Microsoft Excel
  • Damage Reports
  • Deadline Adherence
  • Shipping Documentation
  • Microsoft Outlook
  • Willing to Learn
  • Lifting and sorting
  • Labeling and boxing
  • Wrapping and boxing
  • Physical Strength and Stamina
  • Team Collaboration
  • Critical Thinking
  • Truck loading and unloading
  • Warehouse environment safety
  • Decision-Making
  • Data Entry
  • Visual Inspection
  • Damage Prevention
  • Logistics and Transportation
  • Logistics

Timeline

Warehouse Worker

Amazon
07.2021 - 10.2023

Cashier

Kroger
04.2019 - 07.2021

Customer Service Representative

Anthem Blue Cross & Blue Shield
08.2003 - 07.2020

None - Undetermined

Metro State Univ Denver

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Linda Bradley