Linda Brandle
Pendleton,IN
Summary
Accomplished Human Resources Manager at Penmac Staffing, adept in conflict resolution and maintaining confidentiality, with a proven track record in enhancing payroll accuracy. Skilled in customer service and critical thinking, I have effectively managed high-stress situations, ensuring increased loyalty and efficient problem resolution.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Sallie Mae
06.2006 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Human Resources Manager
Penmac Staffing
05.2005 - 11.2006
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Tax Associate
H&R Block
11.2004 - 04.2005
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
911 Communications Supervisor
City of Lawrence 911
06.1988 - 01.2004
- Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during any situation.
- Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
- Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
- Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Programmed the CAD (Computer Aided Dispatch) system. Training of new personnel on Police/Fire/EMS systems and protocols.
Education
Basic Studies -
Lawrence Central High School
Lawrence, IN05.1977
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Professional telephone demeanor
- Call Center Operations
Timeline
Customer Service Representative
Sallie Mae
06.2006 - 08.2007
Human Resources Manager
Penmac Staffing
05.2005 - 11.2006
Tax Associate
H&R Block
11.2004 - 04.2005
911 Communications Supervisor
City of Lawrence 911
06.1988 - 01.2004
Basic Studies -
Lawrence Central High School
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