Linda Brault
El Cajon,California
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
46
46
years of professional experience
Work History
Supervisor
Scripps Healthcare
08.2015 - 07.2019
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Responsible for updating P&P with implementation and education of staff. Evaluation, counseling, hiring of staff. 24 hour responsibility
Charge to Supervisor to Asst Manager
Scripps Hospital
06.2000 - 08.2015
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened promotional strategies to drive engagement and improve patient throughput and patient, staff satisfaction
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored security to protect employees, customers and property.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
Nursing - Nursing Practice
Indiana. University
South Bend, IN1972
Skills
- Leadership
- Mentoring
- Negotiation
- Guest Satisfaction
- Education Administration
- Set Organizational Policies
- Player Engagement
- Supervising Employees
- Staff Discipline
- Health Care System
- Training and Development
- Department Organization
- Complex Problem-Solving
- Performance Tracking and Evaluations
- Motivating Performers
- Team Assignments
- Quality Standards
Timeline
Supervisor
Scripps Healthcare
08.2015 - 07.2019
Charge to Supervisor to Asst Manager
Scripps Hospital
06.2000 - 08.2015
Nursing - Nursing Practice
Indiana. University
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