Linda Bright
Westampton,NJ
Summary
Personable and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Rep /Bank Teller
Wells Fargo Bank, N.A.
Hainesport , NJ
10.2016 - 12.2023
- Developed strong customer relationships to encourage continued business retention.
- Provide empathy, kindness, and respect in my interactions with customers/clients.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Sales and Service Specialist
Bank of America
Millville, NJ
08.2010 - 04.2016
- Greeted customers upon entering the store and provided assistance as needed.
- Provided customer service and sales support in a retail environment.
- Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Processed payments for merchandise purchases, returns, and exchanges.
- Handled cash register transactions accurately while ensuring compliance with all applicable laws and regulations.
Personal Banker
Sun National Bank
Millville, NJ
10.2000 - 09.2010
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Conducted account openings and closings for clients.
- Provided customer service to clients, including answering questions and resolving issues.
- Cross-sold banking products such as credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Education
Some College (No Degree) - Office Technology
Cumberland County College
Vineland, NJSkills
- Exceptional customer service/relations
- Empathetic approach to customer concerns and problem-solving
- Reliable and trustworthy
- Strong prioritization skills
- Easily adaptive team player
- Professional demeanor
Timeline
Customer Service Rep /Bank Teller
Wells Fargo Bank, N.A.
10.2016 - 12.2023
Sales and Service Specialist
Bank of America
08.2010 - 04.2016
Personal Banker
Sun National Bank
10.2000 - 09.2010
Some College (No Degree) - Office Technology
Cumberland County College
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