Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Brooks

Mount Desert,Maine

Summary

Meticulous Head Housekeeper using 19 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include highly proficient organizational expertise & proficient time management, as well as a amenable & professional disposition.

Detail-oriented Executive Housekeeper with years of experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills.

Hardworking Housekeeper with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Motivated Housekeeper with 10 summer seasons of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.

Overview

34
34
years of professional experience

Work History

Sweet Haven | Bed & Breakfast Owner/Operator

Airbnb
Mount Desert, Maine
06.2022 - Current
  • Optimized guest experience by inspecting property prior to guest stays, coordinating repairs, and upgrades.
  • Accommodate last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Solicit and review guest feedback and promptly resolved complaints.
  • Maintain well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Implement successful strategies to increase customer satisfaction.
  • Establish and uphold high standards, promoting great customer service and assistance to guests.
  • Foster safe lodging environment.

Head Housekeeper

Rosecliff
Seal Harbor, Maine
04.2021 - Current
  • Train and mentor new personnel to maximize quality of service and performance.
  • Assign housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Manage laundry staff and assist when needed with sorting, washing, drying, and ironing.
  • Keep building entryway glass clean and polished for professional presentation.
  • Dispose of trash and recyclables each day to avoid waste buildup.
  • Place orders for housekeeping supplies and guest toiletries.
  • Restock room supplies such as facial tissues for personal touch with every job.
  • Communicate repair needs to maintenance staff.
  • Increase employee performance through effective supervision and training.
  • Adhere to safety protocols by enforcing proper equipment usage.
  • Develop and implement detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Conduct regular room inspections to verify compliance with housekeeping standards.
  • Handle requests for extra linens, toiletries and other supplies.
  • Change bed linens and collect soiled linens for cleaning.
  • Reseal floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Run special errands, including retrieving dry cleaning, making requested purchases and retrieving mail from the post office.
  • Rotate linens in storerooms and replenished when supplies ran low.
  • Restock towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Scrub floors with special cleaners and equipment to achieve deep clean.
  • Restock cleaning storage cabinets, carts and baskets for easy use.
  • Maintain spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Collect trash and move garbage cans from kitchen areas to pick-up stations.
  • Sort, launder and put away various laundry items.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Eliminate germs and minimize infection risk with expert bathroom and kitchen cleanings.
  • Return emptied garbage receptacles to proper locations.
  • Wash and put away kitchen dishes, utensils and glassware.
  • Remove bed sheets and towels from rooms and pre-treat stains to maintain and restore linen condition.
  • Polishing fixtures to achieve professional shine and appearance.
  • Hang, clean and rehangingn of draperies to maintain freshness.
  • Complete special housekeeping actions such as turning mattresses on set schedule.
  • Train staff on rotary iron.
  • Provide pet care and walking upon special requests.
  • Deep Cleaning of Guest Houses
  • Work closelu with security guards to protect principles.
  • Polish brass, copper, sterling silver, and pewter with proper polish techniques and formulas.
  • Care of indoor plants.
  • Proper care, cleaning and storage of fine china.

Executive Housekeeper

Northwest By Southern Hospitality
Northeast Harbor, ME
03.2016 - 07.2020
  • Maintained 17,000 sq ft. estate
  • Supervised housekeeping, employees and assigned work assignments.
  • Traveled to different states to clean and organize additional properties in New York, California and Massachusetts.
  • Accommodated special requests such as caring for grandchildren, assisted the chef with prep work, pet care, bathing and grooming.
  • Provided medical assistance with my CNA license to one of the principles with a health condition.
  • Personal shopper during the holidays.
  • Took family vehicles for routine maintenance and servicing.
  • Provided proper dusting and care of fine art & antiques.
  • Provided expert care for furniture.
  • Routinely cleaned & cared for vintage rugs.
  • Polishing of sterling silver and fine china.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Sorted, laundered and put away various laundry items.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Returned emptied garbage receptacles to proper locations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Changed bed linens and collected soiled linens for cleaning.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Rotated linens in storerooms and replenished when supplies ran low.

Housekeeper

Seronde
Mount Desert, ME
01.2009 - 01.2015
  • Vacuumed rugs and carpeted areas in rooms and corridors.
  • Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in common & high traffic areas by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Adhered to professional house cleaning checklist.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Organized cluttered spaces.
  • Assisted with gardening, weeding and watering.

Hotel Housekeeper

Redclyffe
Robbinston
05.1989 - 09.1999
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Gathered dirty laundry in 20 rooms to arrange for pickup to laundromat.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Returned emptied garbage receptacles to proper locations.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Changed bed linens and collected soiled linens for cleaning.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

CNA - CNA

Washington County Vocational School
Calais, Maine
06.1998

EMT-B Certified - EMT

Washington County Vocational School
Calais, ME
06.1997

GED -

Bangor High School
Bangor, ME
06.1987

Skills

  • Exceptional Organizational Skills
  • Leadership Skills
  • Cleaning
  • Housekeeping
  • Service Oriented Disposition
  • Self Management
  • Proficiency in Cleaning Techniques
  • Clean Driving Record
  • Time management expert
  • Staff Management
  • Chemical handling
  • Cleaning bathrooms
  • CPR Certified
  • Quality control guidelines
  • Vacuuming
  • Ordering cleaning supplies
  • Sorting and washing laundry
  • Dusting furniture
  • Cleaning techniques
  • Ceiling fans
  • Conscientious
  • Mopping and sweeping
  • Residential & Commercial cleaning
  • Window cleaning
  • First Aid Training
  • Active Listening
  • Inventory Restocking
  • Inventory Control
  • Safety and Sanitation
  • Furniture Moving
  • Room Inspections
  • Quality Assurance
  • Client Privacy
  • Laundry Oversight
  • Appliance Shining
  • Kitchen Cleaning and Dishwashing
  • COVID-19 Safety Procedures
  • Storage Area Management
  • Room and Public Space Cleaning
  • Special and Routine Cleaning
  • Chandelier and Light Fixture Cleaning
  • Drapery Washing
  • Wall and Ceiling Cleaning
  • Deep Cleaning Protocols
  • Cleaning and Maintenance
  • Clean Rugs and Carpets
  • Floor Cleaning, Polishing and Waxing
  • Guest Request Response
  • Guest Service and Support
  • Trash Collection and Disposal
  • Room Maintenance Scheduling
  • Launder Clothing and Linens
  • Window Blind Dusting
  • Damage and Theft Reporting
  • Replenish Supplies
  • Mattress Cleaning and Turning

Timeline

Sweet Haven | Bed & Breakfast Owner/Operator

Airbnb
06.2022 - Current

Head Housekeeper

Rosecliff
04.2021 - Current

Executive Housekeeper

Northwest By Southern Hospitality
03.2016 - 07.2020

Housekeeper

Seronde
01.2009 - 01.2015

Hotel Housekeeper

Redclyffe
05.1989 - 09.1999

CNA - CNA

Washington County Vocational School

EMT-B Certified - EMT

Washington County Vocational School

GED -

Bangor High School

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Linda Brooks