Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Brown

Nashville,TN

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Ken Smiths Auto. Expert in purchasing strategies and operations management, with a knack for developing solutions that result in cost savings. Skilled in customer service, ensuring high-quality client relations and efficient problem resolution. Achieved significant improvements in inventory control and parts ordering efficiency. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Focused [Job Title] well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering [Number] years of progressive experience in field.

Overview

19
19
years of professional experience

Work History

Parts Manger and Delivery

Ken Smiths Auto
2022.10 - 2024.03
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Provided timely, insightful and accurate reports to upper management.

Office Manager

Sweetwater Pools
2016.05 - 2022.01
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Updated reports, managed accounts, and generated reports for company database.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Receptionist

Slyvan Park
2010.04 - 2015.04
  • Collected room deposits, fees, and payments.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.

Receptionist

Star Personal
2005.02 - 2010.01
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

Franklin High School
Franklin, TN
2001.05 -

Skills

Improving customer satisfaction

Timeline

Parts Manger and Delivery

Ken Smiths Auto
2022.10 - 2024.03

Office Manager

Sweetwater Pools
2016.05 - 2022.01

Receptionist

Slyvan Park
2010.04 - 2015.04

Receptionist

Star Personal
2005.02 - 2010.01

High School Diploma -

Franklin High School
2001.05 -
Linda Brown