Linda Burks
Murfreesboro,TN
Summary
Experienced and driven manager with a proven track record in customer service and mixology. Demonstrated expertise in crafting the perfect cocktail for guests, complemented by exceptional communication skills. Thrives in fast-paced, collaborative team environments, leveraging excellent work ethic to consistently deliver high-quality results to deliver an unforgettable guest experience!
Overview
10
10
years of professional experience
Work History
Bar Manager/FOH Manager
Bar Louie
02.2024 - Current
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and daily expectations
- Improved customer service rankings by resolving issues quickly and accurately.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
Full time bartender
Stations Casinos
02.2023 - 02.2024
- Interacted with guests and provided a fun and memorable experience
- Helped head up 'Latin Night' and help create drink menus for the event
- Created tasty cocktails/mocktails in various, fast paced, casino environments
- Lead bartender at the pool
- Full time bartender inside the casino
- One of the few bartenders that was allowed to work banquet events
Sales associate
Syndicate MMA
03.2022 - 02.2023
- Responsible for clothing, membership, and gear sales
- Coordinated appointments for fighter medicals
- Worked with promoters, and assisted the gym owner with daily tasks
- Maintained the gym when gym manager was away
- Key holder to cash box
Bartender
Sapphire Gentlemen's Club
02.2022 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Brought in high profile guests
- Built a positive rapport with regulars
Lead Bartender
Platinum84 Gentleman's Club
08.2018 - 02.2022
- Provided high level customer service in an extremely fast paced environment
- Served and prepared alcoholic beverages, in a timely manner
- Bottle service
- Bank holder for the bar
- Open and closing duties
- Cash and card payments
- Checked for proper identification
- Provided a fun and upbeat work environment
- Worked with a team of bartenders on busy nights
Bartender/Server
Under The Sun Brewery
06.2018 - 06.2019
- Responsible for serving and Bartending for my personal tables/section
- Responsible for opening and closing the bar
- Coordinated and worked catering/Bartending events with the company
Bartender
Bar Louie
03.2017 - 06.2018
- Created and served alcoholic beverages based on company recipes
- Served food to guests
- Specialty cocktails
- Open and closing duties
- Trained new employees
- Provided high level customer service in a fast past work environment
- Checked for proper identification
- Received cash and card payments
Bartender
Bar Louie
01.2015 - 01.2016
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and daily expectations
- Improved customer service rankings by resolving issues quickly and accurately.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
Education
BS - Business
Middle Tennessee State University
12.2007
Skills
- Management
- Problem solving
- Communication
- Leadership
- Beverage Preparation
- Outgoing Personality
- Able to multi-task
- Familiar with Provi, R365, Toast, Kickfin, Fourth/Hotschedules, and OneHuddle
Timeline
Bar Manager/FOH Manager
Bar Louie
02.2024 - Current
Full time bartender
Stations Casinos
02.2023 - 02.2024
Sales associate
Syndicate MMA
03.2022 - 02.2023
Bartender
Sapphire Gentlemen's Club
02.2022 - 03.2022
Lead Bartender
Platinum84 Gentleman's Club
08.2018 - 02.2022
Bartender/Server
Under The Sun Brewery
06.2018 - 06.2019
Bartender
Bar Louie
03.2017 - 06.2018
Bartender
Bar Louie
01.2015 - 01.2016
BS - Business
Middle Tennessee State University
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