Linda Lawrence
MESQUITE,Nevada
Summary
Dynamic Client Service Specialist with extensive experience at Bank of Nevada, excelling in transaction processing and customer relationship management. Proven track record in enhancing client satisfaction through effective communication and problem-solving skills. Adept at compliance monitoring and risk assessment, ensuring operational excellence and security in financial transactions.
Overview
10
10
years of professional experience
Work History
Client Service Specialist
Bank of Nevada / Westen Alliance Bank
Mesquite, Nevada
03.2015 - Current
- Assisted clients with account inquiries and transaction processing.
- Managed client communications through phone, email, and in-person interactions.
- Educated clients on banking products and services available for their needs.
- Coordinated account openings, closures, and maintenance requests efficiently.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Supervised daily teller operations and ensured compliance with banking policies.
- Managed cash handling processes to maintain accuracy and security standards.
- Supplied tellers with coin and currency.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
Education
General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Transaction processing
- Risk assessment
- Compliance monitoring
- Financial product knowledge
- Customer relationship management
- Service issue resolution
- Cash handling accuracy
- Effective communication
- Problem solving
- Attention to detail
- Money handling
- Compliance requirements
- Funds transfers
Timeline
Client Service Specialist
Bank of Nevada / Westen Alliance Bank
03.2015 - Current
General Studies
Salt Lake Community College
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