Linda Butler

Eighteen years experience with Empath Health/Suncoast Hospice both in direct care and Supervision

. Over 10 years of this time was spent providing telephonic support to patients, families and community partners.

I have excellent skills in management constant flow of calls requiring active listening to handle inquiries, concerns in a professional and courteous manner. Ability to escalate major concerns to a supervisor.

• Provided customer service to clients in initial enrollment providing explanation of services and benefits of service offered
• Educated and trained new staff in proper techniques, care standards, operational procedures, and safety protocols.
• Supervised staff 20 licensed practical nurses and certified nursing assistants.
• Confidently directed overall operation of nursing services and patient care.

Provided care and support for the physical, emotional and spiritual needs of
adults, children and seniors within a faith based setting.
Provided visitation and support to parishioners and families in home, hospital,
rehabilitation and nursing home settings.
Provided grief counseling programs

Provided referral for community support,
and facilitated small group support to parishioners.
Resource to parishioners and families for health needs.
Provided referral to community based programs.
Coordinated on site health programs and screenings in collaboration with
community providers.
Assisted with lifestyle changes and transition from independent living to
assisted or nursing home care.
Liaison with health care providers and medical community.
Served on committee to develop and present grant proposal.

• Assessed student health and identified potential health concerns to provide appropriate care.
• Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
• Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
• Educated students on various health topics to promote overall health and wellbeing.
• Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
• Participated in development of school safety plans to address areas of concern.
• Developed care plans and made referrals as necessary for students with health concerns or injuries.